Welcome Pickups - Help Center

I am a Driver

Help Center for Welcome Pickups drivers

Contacting Welcome Pickups' Support team

Driver Incentives Program: Quests

Transfers Night Rate - Customers' Extra Charge

S-Rides & Transfers Combination

How to Set Your Availability for Shifts up to 12 Hours

Handbook and Policies

Welcome Employees Trying to Contact You

Strict Removal Policy without penalties

Driver Complaints Handling Policy

Complimentary Waiting Time Policy

Extra Waiting Time Policy

Baggage Allowance Policy

Traveler Cancellation Request Policy

Traveler Change Request Policy

Driver Transfer Removal Policy

Transfer Reassignment Guidelines

Traveler No-Show (TNS) Policy

Driver No-Show (DNS) Policy

Driver Zero Tolerance Policies

WhatsApp Group Guidelines

About your Vehicle

Driver Flags & Offboarding Policy (for Individual drivers)

Driver Flags & Offboarding Policy (for Dispatch companies and drivers)

How to Share a Transfer with another Driver or Company via the Dispatcher App

Driver Flags & policies (individual & company drivers)

Termination of Collaboration - Loss of access in the Welcome Pickups Platform

Managing Your Personal Data: A Guide to Download and Deletion Requests

Billing and Payments

How Welcome Pays you

Overview of your Payments and Transfer History

How to Change your Bank Account & Invoicing Details in the Welcomer app

Information about the Welcome Invoices you receive and how to access them

How to Setup Payoneer

Customer asks me for a receipt or an invoice

Why do I receive a smaller amount for the same transfer than my colleague?

Account, Car Details, Schedule or Availability

The registration flow for new drivers

Setting up a blocked hours period in your Availability Schedule (Dispatcher companies)

Creating your Availability Schedule & Weekly Shifts (Individual drivers)

Snoozing the Notifications from your Welcomer App

Updating your Vehicle's Details in the Welcomer app

Updating your Personal Details

Changing your Driver Picture

Changing your Password

Troubleshooting Steps in Case of Notification Issues on my Android Phone Device

Accepting the Terms & Conditions and Downloading your Contract

The Welcomer Video

How Does the Driver Leaderboard Work?

Flag Re-evaluation Policy

Leaderboard - Hailing a transfer

Leaderboard Metrics - Rating

Leaderboard Metrics - Acceptance Rate

Leaderboard Metrics - Reliability Rate

Leaderboard Metrics - Return Rides

Leaderboard Metrics - Experiences

What Type of Transfer Requests Will I Receive?

How Do I Improve my Leaderboard Position?

Why am I not Receiving Transfers that Some of my Colleagues Receive?

Why Did my Review Rating Go Down?

How do Groups for Drivers work?

Driver Groups Metrics - Extra rides

Acceptance Quota

Transfer Issues and Processes

Transfers with Autocheck Errors (Dispatcher companies)

Newsfeed feature in the driver app

Dealing with intoxicated customers

Driver app usage

GPS function in the Welcomer app

Hero Welcomers Help Center

Non-welcomer process

Transfers with Autocheck Errors (Individual drivers)

Driver / Traveler Chat

Travelers Asked for a Change in their Booking

Travelers Contacted me to Cancel their Transfer and Asked if they will be Refunded

The Flight of my Traveler is Delayed

The Flight/Ship/ Train of my Upcoming Transfer is Cancelled

I am at the Pickup Location and the Traveler is not Showing up

I Have a Baggage/Passenger Capacity Issue

I Want to Book a Return Transfer for my Traveler

I Want to Book a Sightseeing Ride for my Traveler

I Have an Emergency and I Cannot Accommodate my Next Transfer

How to Remove a Transfer from my Schedule and Suggest Another Driver or Company via my App

I Am Going to Be Late for a Pickup

Travelers Asked for a Different Drop-off Location

Travelers Asked for Extra Waiting Time

Travelers Asked for an Extra Stop

I Want to Book a Transfer for a New Customer

I Want to Book a Welcome Transfer in a Destination I Cannot Operate

What is the Company's Lost & Found process

Why Did a Transfer Disappear from my Schedule?

What Child or Baby Seats Can a Traveler Book?

Dispatcher tool: Introduction

Dispatcher tool: Functions and Usage