I AM A DRIVER

Help center for Welcome Pickups drivers

Savvas Georgiou avatar Floriaan VD avatar Alexandros Trimis avatar +1
102 articles in this collection
Written by Savvas Georgiou, Floriaan VD, Alexandros Trimis and 1 other
Handbook and Policies

Driver Complaints Handling Policy

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Written by Operations Team
Updated over a week ago

Complimentary Waiting Time Policy

How long is the waiting time depending on the pickup location and the flight/ship arrival time
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated over a week ago

Extra Waiting Time Policy

Definition and Applicable fees
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Baggage Allowance Policy

How do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Traveler Cancellation Request Policy

When is the driver paid in case of traveller's cancelation
Savvas Georgiou avatar
Written by Savvas Georgiou
Updated over a week ago

Traveler Change Request Policy

When can a traveller request a change & how does it affect the driver
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated over a week ago

Driver Transfer Removal Policy

When is a driver allowed to remove a transfer from his/her schedule and potential penalization
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Transfer Reassignment Guidelines

Clarifications under which circumstances the “Remove & Suggest” feature should be used
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Traveler No-Show (TNS) Policy

What steps to follow in case the traveler is not showing up
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Driver No-Show (DNS) Policy

The definition of a Driver No-Show
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Driver Zero Tolerance Policies

One occurence of these incidents will mean an immediate termination of our cooperation
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated over a week ago

Driver Flags related to Safety Protocols

Description of Welcome's flags related to our Safety Protocols
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated over a week ago

Driver Flags & Offboarding Policy

Flagging system and cases which can result in suspension/offboarding of a driver
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

WhatsApp Group Guidelines

Guidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

About You

Dress code for Welcome Pickups Transfer
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

About your Vehicle

Amenities, USB charger, Wi-Fi, Baby seats
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

About the App

Quick tips on our App usage
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

About the Ride

Welcome's guidelines & tips to make the ride more enjoyable
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago
Account, Car Details, Schedule or Availability

Creating your Availability Schedule & Weekly Shifts

How to build your weekly shift and set up your availability
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Adding Days Off to your Schedule

How to add days off to your schedule
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Snoozing the Notifications from your Welcomer App

How to Snooze your notifications so you don't lose any transfer requests received outside of your working schedule
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Updating your Vehicle's Details

How to change your car details and the documents/info you need to provide us with
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Updating your Contact Details

How to change your phone number and your email address
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Changing your Driver Picture

How to change your profile picture and tips for taking a great selfie!
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Changing your Password

Changing the password to access your Welcome's member page and Driver's App
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Troubleshooting Steps in Case of Notification Issues on my Android Phone Device

What to do in case a personal transfer request comes in with no sound or push notification
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Accepting the Terms & Conditions and Downloading your Contract

How to accept our terms and conditions & download the contract
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago
Performance

How Does the Driver Leaderboard Work?

Description of the leaderboard metrics, how to improve them and what to do in case the metrics decrease
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Leaderboard - Hailing a transfer

How does the hailing of a transfer take into account the leaderboard position of a driver
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Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Rating

How does the Rating metric work?
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Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Acceptance Rate

How does the Acceptance Rate metric work?
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Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Reliability Rate

How does the Reliability Rate metric work?
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Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Return Rides

How does the Return Rides metric work?
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Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Experiences

How does the Experience metric work?
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Written by Operations Team
Updated over a week ago

What Type of Transfer Requests Will I Receive?

Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

How Do I Improve my Leaderboard Position?

Tips on how to improve your leaderboard position
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Why am I not Receiving Transfers that Some of my Colleagues Receive?

How the Leaderboard works when assigning transfers
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Why Did my Review Rating Go Down?

Below are the steps to follow in case of a bad review
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago
Transfer Issues and Processes

Hero Welcomers Help Center

How to add Guest Drivers and assign transfer to them
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Written by Operations Team
Updated over a week ago

Guest Welcomers Help Center

A mini help center dedicated to Guest Welcomers
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Written by Operations Team
Updated over a week ago

Transfers with Autocheck Errors

Why some transfers appear with associated errors and what you need to do to resolve them
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Written by Operations Team
Updated over a week ago

Driver / Traveler Chat

How to use the Driver / Traveler Chat feature on the Welcomer App
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Written by Operations Team
Updated over a week ago

Travelers Asked for a Change in their Booking

How to modify the transfer details when a traveler asks you to do so
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Travelers Contacted me to Cancel their Transfer and Asked if they will be Refunded

What to do if the travelers contact you to cancel their booking
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

The Flight of my Traveler is Delayed

How to handle a airport pickup with a flight delay
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

The Flight/Ship/ Train of my Upcoming Transfer is Cancelled

What to do when you find out the flight of an upcoming transfer is cancelled
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

I am at the Pickup Location and the Traveler is not Showing up

Full explanation of the Traveler No Show (TNS) process
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

I Have a Baggage/Passenger Capacity Issue

Travellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

I have Accepted a Transfer that I Cannot Legally Accommodate due to the Covid Capacity Restrictions

Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

I Want to Book a Return Transfer for my Traveler

How to book a return transfer or a new transfer for a traveler?
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

I Want to Book a Sightseeing Ride for my Traveler

Explains step by step how to book a Sightseeing Ride via the Welcomers app
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

I Have an Emergency and I Cannot Accommodate my Next Transfer

What to do when you are not able to operate your next transfer
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated over a week ago

How to Remove a Transfer from my Schedule and Suggest Another Driver via my App

How to use the Remove & Suggest feature in your Welcomer App
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

I Am Going to Be Late for a Pickup

What steps to take when you know you are going to be late for a pickup
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Travelers Asked for a Different Drop-off Location

What to do if the travellers request to be dropped off at different location
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Travelers Asked for Extra Waiting Time

What to do if the travelers ask for extra waiting time on top of the complimentary waiting time
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Travelers Asked for an Extra Stop

What to do when a traveler asks for an extra stop
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

I Want to Book a Transfer for a New Customer

How to book a transfer for a customer that you have not had a transfer with before.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

I Want to Book a Welcome Transfer in a Destination I Cannot Operate

The travelers I just dropped off want to book a Welcome ride in another destination
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

What is the Company's Lost & Found process

Description of the process to follow when finding an item that a traveller forgot in your car
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Why Did a Transfer Disappear from my Schedule?

The reasons why a transfer can disappear from your schedule
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

What Child or Baby Seats Can a Traveler Book?

The 3 different types of child and baby seats a traveler can book
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Dispatcher tool: Introduction

How to set up the dispatcher tool / Function of the different tabs
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Dispatcher tool: Functions and Usage

How to use the different functions of the Dispatcher tool
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago
Sightseeing Rides

What is a Sightseeing Ride

What are Sightseeing Rides and what level of service is expected from our drivers
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

How to become available for Sightseeing Rides

Request to become a driver available for Sightseeing Rides
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

How to book a Sightseeing Ride from your App

A step by step guide on booking a Sightseeing Ride through the Welcomer App
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Tips on booking Sightseeing Rides - Video

Training video where a Welcome Driver gives tips on how to convince travelers to book a Sightseeing Ride with you.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

How to accept a Sightseeing Ride

What a sightseeing ride request looks like and how to accept it
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Complimentary Waiting Time and Traveler No Show Policies

Complimentary Waiting Time Policy and TNS policies for Sightseeing Rides
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Traveler Cancellation Request Policy

What happens when a traveler requests to cancel a Sightseeing Ride.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Extra 10% - Sightseeing Rides

What is the Extra 10% incentive and how do i get paid.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Driver Flags - Sightseeing Rides

Description of the Sightseeing Rides flags, exceptions and related policies.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Sightseeing Rides - Payments

Sightseeing Rides payments
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Sightseeing Rides Training Video

A Welcome Driver explain how he does a Sightseeing Ride.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Amsterdam Guides

Detailed texts containing the necessary information about the sites and some recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Athens Guides

These are guides to help you operate Tours in Athens
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Barcelona Guides

These are some guides with important information to help you operate Tours in Barcelona
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Berlin Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Budapest Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Crete Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Cyprus Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Lisbon Guides

These are guides in pdf files with important information to help you do Welcome Tours and Day Trips.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Madrid Guides

Here you can find Guides with historical information and fun facts about the Welcome Experiences available in Madrid.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Marrakech Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Milan Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Munich Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Paris Guides

Detailed Texts containing the necessary information about the sites and some useful recommendations to be shared with travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Porto Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Prague Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Rome Guides

These are some guides with important information to help you operate Tours in Rome.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Thessaloniki Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Tel Aviv Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Valencia Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago

Vienna Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Floriaan VD avatar
Written by Floriaan VD
Updated over a week ago