I AM A DRIVER

Help center for Welcome Pickups drivers

Savvas Georgiou avatar Floriaan VD avatar Alexandros Trimis avatar +1
102 articles in this collection
Written by Savvas Georgiou, Floriaan VD, Alexandros Trimis and 1 other
Handbook and Policies

Strict Removal Policy without penalties

When the driver removes a transfer after he reached the total number of reassignments allowed that day
Floriaan VD avatar
Written by Floriaan VD
Updated this week

Driver Complaints Handling Policy

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Written by Operations Team
Updated this week

Complimentary Waiting Time Policy

How long is the waiting time depending on the pickup location and the flight/ship arrival time
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated this week

Extra Waiting Time Policy

Definition and Applicable fees
Floriaan VD avatar
Written by Floriaan VD
Updated this week

Baggage Allowance Policy

How do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked
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Written by Floriaan VD
Updated this week

Traveler Cancellation Request Policy

When is the driver paid in case of traveller's cancelation
Savvas Georgiou avatar
Written by Savvas Georgiou
Updated this week

Traveler Change Request Policy

When can a traveller request a change & how does it affect the driver
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated this week

Driver Transfer Removal Policy

When is a driver allowed to remove a transfer from his/her schedule and potential penalization
Floriaan VD avatar
Written by Floriaan VD
Updated this week

Transfer Reassignment Guidelines

Clarifications under which circumstances the “Remove & Suggest” feature should be used
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Written by Floriaan VD
Updated this week

Traveler No-Show (TNS) Policy

What steps to follow in case the traveler is not showing up
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Written by Floriaan VD
Updated this week

Driver No-Show (DNS) Policy

The definition of a Driver No-Show
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Written by Floriaan VD
Updated this week

Driver Zero Tolerance Policies

One occurence of these incidents will mean an immediate termination of our cooperation
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated this week

Driver Flags related to Safety Protocols

Description of Welcome's flags related to our Safety Protocols
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated this week

Driver Flags & Offboarding Policy

Flagging system and cases which can result in suspension/offboarding of a driver
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Written by Floriaan VD
Updated this week

WhatsApp Group Guidelines

Guidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers
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Written by Floriaan VD
Updated this week

About You

Dress code for Welcome Pickups Transfer
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Written by Floriaan VD
Updated this week

About your Vehicle

Amenities, USB charger, Wi-Fi, Baby seats
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Written by Floriaan VD
Updated this week

About the App

Quick tips on our App usage
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Written by Floriaan VD
Updated this week

About the Ride

Welcome's guidelines & tips to make the ride more enjoyable
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Written by Floriaan VD
Updated this week
Performance

How Does the Driver Leaderboard Work?

Description of the leaderboard metrics, how to improve them and what to do in case the metrics decrease
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Written by Floriaan VD
Updated this week

Leaderboard - Hailing a transfer

How does the hailing of a transfer take into account the leaderboard position of a driver
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Written by Operations Team
Updated this week

Leaderboard Metrics - Rating

How does the Rating metric work?
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Written by Operations Team
Updated this week

Leaderboard Metrics - Acceptance Rate

How does the Acceptance Rate metric work?
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Written by Operations Team
Updated this week

Leaderboard Metrics - Reliability Rate

How does the Reliability Rate metric work?
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Written by Operations Team
Updated this week

Leaderboard Metrics - Return Rides

How does the Return Rides metric work?
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Written by Operations Team
Updated this week

Leaderboard Metrics - Experiences

How does the Experience metric work?
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Written by Operations Team
Updated this week

What Type of Transfer Requests Will I Receive?

Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?
Floriaan VD avatar
Written by Floriaan VD
Updated this week

How Do I Improve my Leaderboard Position?

Tips on how to improve your leaderboard position
Floriaan VD avatar
Written by Floriaan VD
Updated this week

Why am I not Receiving Transfers that Some of my Colleagues Receive?

How the Leaderboard works when assigning transfers
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Written by Floriaan VD
Updated this week

Why Did my Review Rating Go Down?

Below are the steps to follow in case of a bad review
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Written by Floriaan VD
Updated this week
Transfer Issues and Processes

GPS function in the Welcomer app

How to make sure the GPS function settings are correct in your phone in order to have 100% corrrect app usage.
Floriaan VD avatar
Written by Floriaan VD
Updated yesterday

Hero Welcomers Help Center

How to add Guest Drivers and assign transfers to them
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Written by Operations Team
Updated this week

Transfers with Autocheck Errors

Why some transfers appear with associated errors and what you need to do to resolve them
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Written by Operations Team
Updated this week

Driver / Traveler Chat

How to use the Driver / Traveler Chat feature on the Welcomer App
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Written by Operations Team
Updated this week

Travelers Asked for a Change in their Booking

How to modify the transfer details when a traveler asks you to do so
Floriaan VD avatar
Written by Floriaan VD
Updated this week

Travelers Contacted me to Cancel their Transfer and Asked if they will be Refunded

What to do if the travelers contact you to cancel their booking
Floriaan VD avatar
Written by Floriaan VD
Updated this week

The Flight of my Traveler is Delayed

How to handle a airport pickup with a flight delay
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Written by Floriaan VD
Updated this week

The Flight/Ship/ Train of my Upcoming Transfer is Cancelled

What to do when you find out the flight of an upcoming transfer is cancelled
Floriaan VD avatar
Written by Floriaan VD
Updated this week

I am at the Pickup Location and the Traveler is not Showing up

Full explanation of the Traveler No Show (TNS) process
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Written by Floriaan VD
Updated this week

I Have a Baggage/Passenger Capacity Issue

Travellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate
Floriaan VD avatar
Written by Floriaan VD
Updated this week

I have Accepted a Transfer that I Cannot Legally Accommodate due to the Covid Capacity Restrictions

Floriaan VD avatar
Written by Floriaan VD
Updated this week

I Want to Book a Return Transfer for my Traveler

How to book a return transfer or a new transfer for a traveler?
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Written by Floriaan VD
Updated this week

I Want to Book a Sightseeing Ride for my Traveler

Explains step by step how to book a Sightseeing Ride via the Welcomers app
Floriaan VD avatar
Written by Floriaan VD
Updated this week

I Have an Emergency and I Cannot Accommodate my Next Transfer

What to do when you are not able to operate your next transfer
Alexandros Trimis avatar
Written by Alexandros Trimis
Updated this week

How to Remove a Transfer from my Schedule and Suggest Another Driver via my App

How to use the Remove & Suggest feature in your Welcomer App
Floriaan VD avatar
Written by Floriaan VD
Updated this week

I Am Going to Be Late for a Pickup

What steps to take when you know you are going to be late for a pickup
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Written by Floriaan VD
Updated this week

Travelers Asked for a Different Drop-off Location

What to do if the travellers request to be dropped off at different location
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Written by Floriaan VD
Updated this week

Travelers Asked for Extra Waiting Time

What to do if the travelers ask for extra waiting time on top of the complimentary waiting time
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Written by Floriaan VD
Updated this week

Travelers Asked for an Extra Stop

What to do when a traveler asks for an extra stop
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Written by Floriaan VD
Updated this week

I Want to Book a Transfer for a New Customer

How to book a transfer for a customer that you have not had a transfer with before.
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Written by Floriaan VD
Updated this week

I Want to Book a Welcome Transfer in a Destination I Cannot Operate

The travelers I just dropped off want to book a Welcome ride in another destination
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Written by Floriaan VD
Updated this week

What is the Company's Lost & Found process

Description of the process to follow when finding an item that a traveller forgot in your car
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Written by Floriaan VD
Updated this week

Why Did a Transfer Disappear from my Schedule?

The reasons why a transfer can disappear from your schedule
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Written by Floriaan VD
Updated this week

What Child or Baby Seats Can a Traveler Book?

The 3 different types of child and baby seats a traveler can book
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Written by Floriaan VD
Updated this week

Dispatcher tool: Introduction

How to set up the dispatcher tool / Function of the different tabs
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Written by Floriaan VD
Updated this week

Dispatcher tool: Functions and Usage

How to use the different functions of the Dispatcher tool
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Written by Floriaan VD
Updated this week
Sightseeing Rides

What is a Sightseeing Ride

What are Sightseeing Rides and what level of service is expected from our drivers
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Written by Floriaan VD
Updated this week

How to become available for Sightseeing Rides

Request to become a driver available for Sightseeing Rides
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Written by Floriaan VD
Updated this week

How to book a Sightseeing Ride from your App

A step by step guide on booking a Sightseeing Ride through the Welcomer App
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Written by Floriaan VD
Updated this week

Tips on booking Sightseeing Rides - Video

Training video where a Welcome Driver gives tips on how to convince travelers to book a Sightseeing Ride with you.
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Written by Floriaan VD
Updated this week

How to accept a Sightseeing Ride

What a sightseeing ride request looks like and how to accept it
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Written by Floriaan VD
Updated this week

Complimentary Waiting Time and Traveler No Show Policies

Complimentary Waiting Time Policy and TNS policies for Sightseeing Rides
Floriaan VD avatar
Written by Floriaan VD
Updated this week

Traveler Cancellation Request Policy

What happens when a traveler requests to cancel a Sightseeing Ride.
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Written by Floriaan VD
Updated this week

Extra 10% - Sightseeing Rides

What is the Extra 10% incentive and how do i get paid.
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Written by Floriaan VD
Updated this week

Driver Flags - Sightseeing Rides

Description of the Sightseeing Rides flags, exceptions and related policies.
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Written by Floriaan VD
Updated this week

Sightseeing Rides - Payments

Sightseeing Rides payments
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Written by Floriaan VD
Updated this week

Sightseeing Rides Training Video

A Welcome Driver explain how he does a Sightseeing Ride.
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Written by Floriaan VD
Updated this week

Amsterdam Guides

Detailed texts containing the necessary information about the sites and some recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Athens Guides

These are guides to help you operate Tours in Athens
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Written by Floriaan VD
Updated this week

Barcelona Guides

These are some guides with important information to help you operate Tours in Barcelona
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Written by Floriaan VD
Updated this week

Berlin Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Budapest Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Crete Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Cyprus Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Lisbon Guides

These are guides in pdf files with important information to help you do Welcome Tours and Day Trips.
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Written by Floriaan VD
Updated this week

Madrid Guides

Here you can find Guides with historical information and fun facts about the Welcome Experiences available in Madrid.
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Written by Floriaan VD
Updated this week

Marrakech Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Milan Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Munich Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Paris Guides

Detailed Texts containing the necessary information about the sites and some useful recommendations to be shared with travelers.
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Written by Floriaan VD
Updated this week

Porto Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Prague Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Rome Guides

These are some guides with important information to help you operate Tours in Rome.
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Written by Floriaan VD
Updated this week

Thessaloniki Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Tel Aviv Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Valencia Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week

Vienna Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
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Written by Floriaan VD
Updated this week