I AM A DRIVER

Contacting Welcome Pickups' Support team

When and how should you contact the Welcome Pickups Support team

Written by Floriaan VD
Updated over a week ago

Welcome Employees Trying to Contact You

Written by Alex Kostyuk
Updated over a week ago

Strict Removal Policy without penalties

When the driver removes a transfer after he reached the total number of reassignments allowed that day

Written by Floriaan VD
Updated over a week ago

Covid related measures

An overview of the Covid related measures to keep in mind when operating a transfer

Written by Floriaan VD
Updated over a week ago

Driver Complaints Handling Policy

Written by Operations Team
Updated over a week ago

Complimentary Waiting Time Policy

How long is the waiting time depending on the pickup location and the flight/ship arrival time

Written by Alex Kostyuk
Updated over a week ago

Extra Waiting Time Policy

Definition and Applicable fees

Written by Floriaan VD
Updated over a week ago

Baggage Allowance Policy

How do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked

Written by Floriaan VD
Updated over a week ago

Traveler Cancellation Request Policy

When is the driver paid in case of traveller's cancelation

Written by Floriaan VD
Updated over a week ago

Traveler Change Request Policy

When can a traveller request a change & how does it affect the driver

Written by Alex Kostyuk
Updated over a week ago

Driver Transfer Removal Policy

What is our Removal Policy and how does the penalization work?

Written by Floriaan VD
Updated over a week ago

Transfer Reassignment Guidelines

Clarifications under which circumstances the “Remove & Suggest” feature should be used

Written by Floriaan VD
Updated over a week ago

Traveler No-Show (TNS) Policy

What steps to follow in case the traveler is not showing up

Written by Floriaan VD
Updated over a week ago

Driver No-Show (DNS) Policy

The definition of a Driver No-Show, the reasons why a DNS can occur and how to avoid a DNS.

Written by Floriaan VD
Updated over a week ago

Driver Zero Tolerance Policies

One occurence of these incidents will mean an immediate termination of our cooperation

Written by Alex Kostyuk
Updated over a week ago

WhatsApp Group Guidelines

Guidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers

Written by Floriaan VD
Updated over a week ago

About You

Dress code for Welcome Pickups Transfer

Written by Floriaan VD
Updated over a week ago

About your Vehicle

Amenities, USB charger, Wi-Fi, Baby seats

Written by Floriaan VD
Updated over a week ago

About the Ride

Welcome's guidelines & tips to make the ride more enjoyable

Written by Floriaan VD
Updated over a week ago

Driver Flags & Offboarding Policy (for Individual drivers)

Flagging system and cases which can result in suspension/offboarding of a driver

Written by Floriaan VD
Updated over a week ago

Driver Flags & Offboarding Policy (for Dispatch companies and drivers)

Flagging system and cases which can result in suspension/offboarding of a driver

Written by Floriaan VD
Updated over a week ago

How Welcome Pays you

Description of Welcome's payment process

Written by Floriaan VD
Updated over a week ago

Overview of your Payments and Transfer History

How to see an overview of your pending payments, your past payments and operated transfer history

Written by Floriaan VD
Updated over a week ago

How to Change your Bank Account & Invoicing Details in the Welcomer app

Requirements and how to change the bank account and company invoicing details in your Welcomer app profile

Written by Floriaan VD
Updated over a week ago

Information about the Welcome Invoices you Receive

When do you receive the monthly invoice and what does it contain?

Written by Floriaan VD
Updated over a week ago

How to Setup Payoneer

Steps to follow in order to register for Payoneer payments (if applicable)

Written by Floriaan VD
Updated over a week ago

The registration flow for new drivers

How to register via our website in order to become a driver

Written by Floriaan VD
Updated over a week ago

Creating your Availability Schedule & Weekly Shifts

How to build your weekly shift and set up your availability

Written by Floriaan VD
Updated over a week ago

Snoozing the Notifications from your Welcomer App

How to Snooze your notifications so you don't lose any transfer requests received outside of your working schedule

Written by Floriaan VD
Updated over a week ago

Updating your Vehicle's Details in the Welcomer app

The requirements and how to change your car details in your profile

Written by Floriaan VD
Updated over a week ago

Updating your Personal Details

How to change your phone number, language skills, and email address

Written by Floriaan VD
Updated over a week ago

Changing your Driver Picture

How to change your profile picture

Written by Floriaan VD
Updated over a week ago

Changing your Password

Changing the password to access your Welcome's member page and Driver's App

Written by Floriaan VD
Updated over a week ago

Troubleshooting Steps in Case of Notification Issues on my Android Phone Device

What to do in case a personal transfer request comes in with no sound or push notification

Written by Floriaan VD
Updated over a week ago

Accepting the Terms & Conditions and Downloading your Contract

How to accept our terms and conditions & download the contract

Written by Floriaan VD
Updated over a week ago

Flag Re-evaluation Policy

This policy explains how a driver can dispute a penalization flag that was issued after a customer complaint case

Written by Floriaan VD
Updated over a week ago

How Does the Driver Leaderboard Work?

Description of the leaderboard metrics, how to improve them and what to do in case the metrics decrease

Written by Floriaan VD
Updated over a week ago

Leaderboard - Hailing a transfer

How does the hailing of a transfer take into account the leaderboard position of a driver

Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Rating

How does the Rating metric work?

Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Acceptance Rate

How does the Acceptance Rate metric work?

Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Reliability Rate

How does the Reliability Rate metric work?

Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Return Rides

How does the Return Rides metric work?

Written by Operations Team
Updated over a week ago

Leaderboard Metrics - Experiences

How does the Experience metric work?

Written by Operations Team
Updated over a week ago

What Type of Transfer Requests Will I Receive?

Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?

Written by Floriaan VD
Updated over a week ago

How Do I Improve my Leaderboard Position?

Tips on how to improve your leaderboard position

Written by Floriaan VD
Updated over a week ago

Why am I not Receiving Transfers that Some of my Colleagues Receive?

How the Leaderboard works when assigning transfers

Written by Floriaan VD
Updated over a week ago

Why Did my Review Rating Go Down?

Below are the steps to follow in case of a bad review

Written by Floriaan VD
Updated over a week ago

Dealing with intoxicated customers

In this article, we explain what to do in case a customer is intoxicated

Written by Floriaan VD
Updated over a week ago

Newsfeed feature in the driver app

What is the Newsfeed? What does it show?

Written by Floriaan VD
Updated over a week ago

GPS function in the Welcomer app

How to make sure the GPS function settings are correct in your phone in order to have 100% corrrect app usage.

Written by Floriaan VD
Updated over a week ago

Driver app usage

Step by step guide on how to use the driver app when operating a transfer

Written by Floriaan VD
Updated over a week ago

Non-welcomer process

How the Non-welcomer process works and when to use it

Written by Floriaan VD
Updated over a week ago

Hero Welcomers Help Center

How to add Guest Drivers and assign transfers to them

Written by Operations Team
Updated over a week ago

Transfers with Autocheck Errors

Why some transfers appear with associated errors and what you need to do to resolve them

Written by Operations Team
Updated over a week ago

Driver / Traveler Chat

How to use the Driver / Traveler Chat feature on the Welcomer App

Written by Operations Team
Updated over a week ago

Travelers Asked for a Change in their Booking

How to modify the transfer details when a traveler asks you to do so

Written by Floriaan VD
Updated over a week ago

Travelers Contacted me to Cancel their Transfer and Asked if they will be Refunded

What to do if the travelers contact you to cancel their booking

Written by Floriaan VD
Updated over a week ago

The Flight of my Traveler is Delayed

How to handle a airport pickup with a flight delay

Written by Floriaan VD
Updated over a week ago

The Flight/Ship/ Train of my Upcoming Transfer is Cancelled

What to do when you find out the flight of an upcoming transfer is cancelled

Written by Floriaan VD
Updated over a week ago

I am at the Pickup Location and the Traveler is not Showing up

Full explanation of the Traveler No Show (TNS) process

Written by Floriaan VD
Updated over a week ago

I Have a Baggage/Passenger Capacity Issue

Travellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate

Written by Floriaan VD
Updated over a week ago

Covid Process

I have a Transfer and the traveler just informed me they have tested positive for Covid.

Written by Floriaan VD
Updated over a week ago

I Want to Book a Return Transfer for my Traveler

How to book a return transfer or a new transfer for a traveler?

Written by Floriaan VD
Updated over a week ago

I Want to Book a Sightseeing Ride for my Traveler

Explains step by step how to book a Sightseeing Ride via the Welcomers app

Written by Floriaan VD
Updated over a week ago

I Have an Emergency and I Cannot Accommodate my Next Transfer

What to do when you are not able to operate your next transfer

Written by Alex Kostyuk
Updated over a week ago

How to Remove a Transfer from my Schedule and Suggest Another Driver via my App

How to use the Remove & Suggest feature in your Welcomer App

Written by Floriaan VD
Updated over a week ago

I Am Going to Be Late for a Pickup

What steps to take when you know you are going to be late for a pickup

Written by Floriaan VD
Updated over a week ago

Travelers Asked for a Different Drop-off Location

What to do if the travellers request to be dropped off at different location

Written by Floriaan VD
Updated over a week ago

Travelers Asked for Extra Waiting Time

What to do if the travelers ask for extra waiting time on top of the complimentary waiting time

Written by Floriaan VD
Updated over a week ago

Travelers Asked for an Extra Stop

What to do when a traveler asks for an extra stop

Written by Floriaan VD
Updated over a week ago

I Want to Book a Transfer for a New Customer

How to book a transfer for a customer that you have not had a transfer with before.

Written by Floriaan VD
Updated over a week ago

I Want to Book a Welcome Transfer in a Destination I Cannot Operate

The travelers I just dropped off want to book a Welcome ride in another destination

Written by Floriaan VD
Updated over a week ago

What is the Company's Lost & Found process

Description of the process to follow when finding an item that a traveller forgot in your car

Written by Floriaan VD
Updated over a week ago

Why Did a Transfer Disappear from my Schedule?

The reasons why a transfer can disappear from your schedule

Written by Floriaan VD
Updated over a week ago

What Child or Baby Seats Can a Traveler Book?

The 3 different types of child and baby seats a traveler can book

Written by Floriaan VD
Updated over a week ago

Dispatcher tool: Introduction

How to set up the dispatcher tool / Function of the different tabs

Written by Floriaan VD
Updated over a week ago

Dispatcher tool: Functions and Usage

How to use the different functions of the Dispatcher tool

Written by Floriaan VD
Updated over a week ago

What is a Sightseeing Ride

What are Sightseeing Rides and what level of service is expected from our drivers

Written by Floriaan VD
Updated over a week ago

How to become available for Sightseeing Rides

Request to become a driver available for Sightseeing Rides

Written by Floriaan VD
Updated over a week ago

How to book a Sightseeing Ride from your App

A step by step guide on booking a Sightseeing Ride through the Welcomer App

Written by Floriaan VD
Updated over a week ago

Tips on booking Sightseeing Rides - Video

Training video where a Welcome Driver gives tips on how to convince travelers to book a Sightseeing Ride with you.

Written by Floriaan VD
Updated over a week ago

How to accept a Sightseeing Ride

What a sightseeing ride request looks like and how to accept it

Written by Floriaan VD
Updated over a week ago

Complimentary Waiting Time and Traveler No Show Policies

Complimentary Waiting Time Policy and TNS policies for Sightseeing Rides

Written by Floriaan VD
Updated over a week ago

Extra 10% - Sightseeing Rides

What is the Extra 10% incentive and how do i get paid.

Written by Floriaan VD
Updated over a week ago

Driver Flags - Sightseeing Rides

Description of the Sightseeing Rides flags, exceptions and related policies.

Written by Floriaan VD
Updated over a week ago

Sightseeing Rides - Payments

Sightseeing Rides payments

Written by Floriaan VD
Updated over a week ago

Sightseeing Rides Training Video

A Welcome Driver explain how he does a Sightseeing Ride.

Written by Floriaan VD
Updated over a week ago

Amsterdam Guides

Detailed texts containing the necessary information about the sites and some recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Athens Guides

These are guides to help you operate Tours in Athens

Written by Floriaan VD
Updated over a week ago

Barcelona Guides

These are some guides with important information to help you operate Tours in Barcelona

Written by Floriaan VD
Updated over a week ago

Berlin Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Budapest Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Crete Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Cyprus Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Lisbon Guides

These are guides in pdf files with important information to help you do Welcome Tours and Day Trips.

Written by Floriaan VD
Updated over a week ago

Madrid Guides

Here you can find Guides with historical information and fun facts about the Welcome Experiences available in Madrid.

Written by Floriaan VD
Updated over a week ago

Marrakech Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Milan Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Munich Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Paris Guides

Detailed Texts containing the necessary information about the sites and some useful recommendations to be shared with travelers.

Written by Floriaan VD
Updated over a week ago

Porto Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Prague Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Rome Guides

These are some guides with important information to help you operate Tours in Rome.

Written by Floriaan VD
Updated over a week ago

Thessaloniki Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Tel Aviv Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Valencia Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago

Vienna Guides

Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.

Written by Floriaan VD
Updated over a week ago