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I AM A DRIVER
I AM A DRIVER
Help center for Welcome Pickups drivers
109 articles in this collection
Written by
Alex Kostyuk
and
Operations Team
Contacting Welcome Pickups' Support team
When and how should you contact the Welcome Pickups Support team
Written by
Alex Kostyuk
Updated over a week ago
Handbook and Policies
Welcome Employees Trying to Contact You
Written by
Alex Kostyuk
Updated over a week ago
Strict Removal Policy without penalties
When the driver removes a transfer after he reached the total number of reassignments allowed that day
Written by
Alex Kostyuk
Updated over a week ago
Covid related measures
An overview of the Covid related measures to keep in mind when operating a transfer
Written by
Alex Kostyuk
Updated over a week ago
Driver Complaints Handling Policy
Written by
Operations Team
Updated over a week ago
Complimentary Waiting Time Policy
How long is the waiting time depending on the pickup location and the flight/ship arrival time
Written by
Alex Kostyuk
Updated over a week ago
Extra Waiting Time Policy
Definition and Applicable fees
Written by
Alex Kostyuk
Updated over a week ago
Baggage Allowance Policy
How do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked
Written by
Alex Kostyuk
Updated over a week ago
Traveler Cancellation Request Policy
When is the driver paid in case of traveller's cancelation
Written by
Alex Kostyuk
Updated over a week ago
Traveler Change Request Policy
When can a traveller request a change & how does it affect the driver
Written by
Alex Kostyuk
Updated over a week ago
Driver Transfer Removal Policy
What is our Removal Policy and how does the penalization work?
Written by
Alex Kostyuk
Updated over a week ago
Transfer Reassignment Guidelines
Clarifications under which circumstances the “Remove & Suggest” feature should be used
Written by
Alex Kostyuk
Updated over a week ago
Traveler No-Show (TNS) Policy
What steps to follow in case the traveler is not showing up
Written by
Alex Kostyuk
Updated over a week ago
Driver No-Show (DNS) Policy
The definition of a Driver No-Show, the reasons why a DNS can occur and how to avoid a DNS.
Written by
Alex Kostyuk
Updated over a week ago
Driver Zero Tolerance Policies
One occurence of these incidents will mean an immediate termination of our cooperation
Written by
Alex Kostyuk
Updated over a week ago
WhatsApp Group Guidelines
Guidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers
Written by
Alex Kostyuk
Updated over a week ago
About You
Dress code for Welcome Pickups Transfer
Written by
Alex Kostyuk
Updated over a week ago
About your Vehicle
Amenities, USB charger, Wi-Fi, Baby seats
Written by
Alex Kostyuk
Updated over a week ago
About the Ride
Welcome's guidelines & tips to make the ride more enjoyable
Written by
Alex Kostyuk
Updated over a week ago
Driver Flags & Offboarding Policy (for Individual drivers)
Flagging system and cases which can result in suspension/offboarding of a driver
Written by
Alex Kostyuk
Updated over a week ago
Driver Flags & Offboarding Policy (for Dispatch companies and drivers)
Flagging system and cases which can result in suspension/offboarding of a driver
Written by
Alex Kostyuk
Updated over a week ago
Billing and Payments
How Welcome Pays you
Description of Welcome's payment process
Written by
Alex Kostyuk
Updated over a week ago
Overview of your Payments and Transfer History
How to see an overview of your pending payments, your past payments and operated transfer history
Written by
Alex Kostyuk
Updated over a week ago
How to Change your Bank Account & Invoicing Details in the Welcomer app
Requirements and how to change the bank account and company invoicing details in your Welcomer app profile
Written by
Alex Kostyuk
Updated over a week ago
Information about the Welcome Invoices you Receive
When do you receive the monthly invoice and what does it contain?
Written by
Alex Kostyuk
Updated over a week ago
How to Setup Payoneer
Steps to follow in order to register for Payoneer payments (if applicable)
Written by
Alex Kostyuk
Updated over a week ago
Account, Car Details, Schedule or Availability
Setting up a blocked hours period in your Availability Schedule (Dispatcher companies)
How to block dispatcher company availability for new personal transfer requests
Written by
Alex Kostyuk
Updated over a week ago
The registration flow for new drivers
How to register via our website in order to become a driver
Written by
Alex Kostyuk
Updated over a week ago
Creating your Availability Schedule & Weekly Shifts (Individual drivers)
How to build your weekly shift and set up your availability
Written by
Alex Kostyuk
Updated over a week ago
Snoozing the Notifications from your Welcomer App
How to Snooze your notifications so you don't lose any transfer requests received outside of your working schedule
Written by
Alex Kostyuk
Updated over a week ago
Updating your Vehicle's Details in the Welcomer app
The requirements and how to change your car details in your profile
Written by
Alex Kostyuk
Updated over a week ago
Updating your Personal Details
How to change your phone number, language skills, and email address
Written by
Alex Kostyuk
Updated over a week ago
Changing your Driver Picture
How to change your profile picture
Written by
Alex Kostyuk
Updated over a week ago
Changing your Password
Changing the password to access your Welcome's member page and Driver's App
Written by
Alex Kostyuk
Updated over a week ago
Troubleshooting Steps in Case of Notification Issues on my Android Phone Device
What to do in case a personal transfer request comes in with no sound or push notification
Written by
Alex Kostyuk
Updated over a week ago
Accepting the Terms & Conditions and Downloading your Contract
How to accept our terms and conditions & download the contract
Written by
Alex Kostyuk
Updated over a week ago
Performance
Flag Re-evaluation Policy
This policy explains how a driver can dispute a penalization flag that was issued after a customer complaint case
Written by
Alex Kostyuk
Updated over a week ago
How Does the Driver Leaderboard Work?
Description of the leaderboard metrics, how to improve them and what to do in case the metrics decrease
Written by
Alex Kostyuk
Updated over a week ago
Leaderboard - Hailing a transfer
How does the hailing of a transfer take into account the leaderboard position of a driver
Written by
Operations Team
Updated over a week ago
Leaderboard Metrics - Rating
How does the Rating metric work?
Written by
Operations Team
Updated over a week ago
Leaderboard Metrics - Acceptance Rate
How does the Acceptance Rate metric work?
Written by
Operations Team
Updated over a week ago
Leaderboard Metrics - Reliability Rate
How does the Reliability Rate metric work?
Written by
Operations Team
Updated over a week ago
Leaderboard Metrics - Return Rides
How does the Return Rides metric work?
Written by
Operations Team
Updated over a week ago
Leaderboard Metrics - Experiences
How does the Experience metric work?
Written by
Operations Team
Updated over a week ago
What Type of Transfer Requests Will I Receive?
Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?
Written by
Alex Kostyuk
Updated this week
How Do I Improve my Leaderboard Position?
Tips on how to improve your leaderboard position
Written by
Alex Kostyuk
Updated over a week ago
Why am I not Receiving Transfers that Some of my Colleagues Receive?
How the Leaderboard works when assigning transfers
Written by
Alex Kostyuk
Updated over a week ago
Why Did my Review Rating Go Down?
Below are the steps to follow in case of a bad review
Written by
Alex Kostyuk
Updated over a week ago
Transfer Issues and Processes
Dealing with intoxicated customers
In this article, we explain what to do in case a customer is intoxicated
Written by
Alex Kostyuk
Updated over a week ago
Newsfeed feature in the driver app
What is the Newsfeed? What does it show?
Written by
Alex Kostyuk
Updated over a week ago
Transfers with auto-check errors (Dispatcher companies)
Why some transfers appear with associated errors and what the dispatcher user needs to do to resolve them
Written by
Alex Kostyuk
Updated over a week ago
GPS function in the Welcomer app
How to make sure the GPS function settings are correct in your phone in order to have 100% corrrect app usage.
Written by
Alex Kostyuk
Updated over a week ago
Driver app usage
Step by step guide on how to use the driver app when operating a transfer
Written by
Alex Kostyuk
Updated over a week ago
Non-welcomer process
How the Non-welcomer process works and when to use it
Written by
Alex Kostyuk
Updated over a week ago
Hero Welcomers Help Center
How to add Guest Drivers and assign transfers to them
Written by
Operations Team
Updated over a week ago
Transfers with Autocheck Errors (Individual drivers)
Why some transfers appear with associated errors and what the individual driver needs to do to resolve them
Written by
Operations Team
Updated over a week ago
Driver / Traveler Chat
How to use the Driver / Traveler Chat feature on the Welcomer App
Written by
Operations Team
Updated over a week ago
Travelers Asked for a Change in their Booking
How to modify the transfer details when a traveler asks you to do so
Written by
Alex Kostyuk
Updated over a week ago
Travelers Contacted me to Cancel their Transfer and Asked if they will be Refunded
What to do if the travelers contact you to cancel their booking
Written by
Alex Kostyuk
Updated over a week ago
The Flight of my Traveler is Delayed
How to handle a airport pickup with a flight delay
Written by
Alex Kostyuk
Updated over a week ago
The Flight/Ship/ Train of my Upcoming Transfer is Cancelled
What to do when you find out the flight of an upcoming transfer is cancelled
Written by
Alex Kostyuk
Updated over a week ago
I am at the Pickup Location and the Traveler is not Showing up
Full explanation of the Traveler No Show (TNS) process
Written by
Alex Kostyuk
Updated over a week ago
I Have a Baggage/Passenger Capacity Issue
Travellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate
Written by
Alex Kostyuk
Updated over a week ago
Covid Process
I have a Transfer and the traveler just informed me they have tested positive for Covid.
Written by
Alex Kostyuk
Updated over a week ago
I Want to Book a Return Transfer for my Traveler
How to book a return transfer or a new transfer for a traveler?
Written by
Alex Kostyuk
Updated over a week ago
I Want to Book a Sightseeing Ride for my Traveler
Explains step by step how to book a Sightseeing Ride via the Welcomers app
Written by
Alex Kostyuk
Updated over a week ago
I Have an Emergency and I Cannot Accommodate my Next Transfer
What to do when you are not able to operate your next transfer
Written by
Alex Kostyuk
Updated over a week ago
How to Remove a Transfer from my Schedule and Suggest Another Driver via my App
How to use the Remove & Suggest feature in your Welcomer App
Written by
Alex Kostyuk
Updated over a week ago
I Am Going to Be Late for a Pickup
What steps to take when you know you are going to be late for a pickup
Written by
Alex Kostyuk
Updated over a week ago
Travelers Asked for a Different Drop-off Location
What to do if the travellers request to be dropped off at different location
Written by
Alex Kostyuk
Updated over a week ago
Travelers Asked for Extra Waiting Time
What to do if the travelers ask for extra waiting time on top of the complimentary waiting time
Written by
Alex Kostyuk
Updated over a week ago
Travelers Asked for an Extra Stop
What to do when a traveler asks for an extra stop
Written by
Alex Kostyuk
Updated over a week ago
I Want to Book a Transfer for a New Customer
How to book a transfer for a customer that you have not had a transfer with before.
Written by
Alex Kostyuk
Updated over a week ago
I Want to Book a Welcome Transfer in a Destination I Cannot Operate
The travelers I just dropped off want to book a Welcome ride in another destination
Written by
Alex Kostyuk
Updated over a week ago
What is the Company's Lost & Found process
Description of the process to follow when finding an item that a traveller forgot in your car
Written by
Alex Kostyuk
Updated over a week ago
Why Did a Transfer Disappear from my Schedule?
The reasons why a transfer can disappear from your schedule
Written by
Alex Kostyuk
Updated over a week ago
What Child or Baby Seats Can a Traveler Book?
The 3 different types of child and baby seats a traveler can book
Written by
Alex Kostyuk
Updated over a week ago
Dispatcher tool: Introduction
How to set up the dispatcher tool / Function of the different tabs
Written by
Alex Kostyuk
Updated over a week ago
Dispatcher tool: Functions and Usage
How to use the different functions of the Dispatcher tool
Written by
Alex Kostyuk
Updated over a week ago
Sightseeing Rides
What is a Sightseeing Ride
What are Sightseeing Rides and what level of service is expected from our drivers
Written by
Alex Kostyuk
Updated over a week ago
How to become available for Sightseeing Rides
Request to become a driver available for Sightseeing Rides
Written by
Alex Kostyuk
Updated over a week ago
How to book a Sightseeing Ride from your App
A step by step guide on booking a Sightseeing Ride through the Welcomer App
Written by
Alex Kostyuk
Updated over a week ago
Tips on booking Sightseeing Rides - Video
Training video where a Welcome Driver gives tips on how to convince travelers to book a Sightseeing Ride with you.
Written by
Alex Kostyuk
Updated over a week ago
How to accept a Sightseeing Ride
What a sightseeing ride request looks like and how to accept it
Written by
Alex Kostyuk
Updated over a week ago
Complimentary Waiting Time and Traveler No Show Policies
Complimentary Waiting Time Policy and TNS policies for Sightseeing Rides
Written by
Alex Kostyuk
Updated over a week ago
Extra 10% - Sightseeing Rides
What is the Extra 10% incentive and how do i get paid.
Written by
Alex Kostyuk
Updated over a week ago
Driver Flags - Sightseeing Rides
Description of the Sightseeing Rides flags, exceptions and related policies.
Written by
Alex Kostyuk
Updated over a week ago
Sightseeing Rides - Payments
Sightseeing Rides payments
Written by
Alex Kostyuk
Updated over a week ago
Sightseeing Rides Training Video
A Welcome Driver explain how he does a Sightseeing Ride.
Written by
Alex Kostyuk
Updated over a week ago
Amsterdam Guides
Detailed texts containing the necessary information about the sites and some recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Athens Guides
These are guides to help you operate Tours in Athens
Written by
Alex Kostyuk
Updated over a week ago
Barcelona Guides
These are some guides with important information to help you operate Tours in Barcelona
Written by
Alex Kostyuk
Updated over a week ago
Berlin Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Budapest Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Crete Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Cyprus Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Lisbon Guides
These are guides in pdf files with important information to help you do Welcome Tours and Day Trips.
Written by
Alex Kostyuk
Updated over a week ago
Madrid Guides
Here you can find Guides with historical information and fun facts about the Welcome Experiences available in Madrid.
Written by
Alex Kostyuk
Updated over a week ago
Marrakech Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Milan Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Munich Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Paris Guides
Detailed Texts containing the necessary information about the sites and some useful recommendations to be shared with travelers.
Written by
Alex Kostyuk
Updated over a week ago
Porto Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Prague Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Rome Guides
These are some guides with important information to help you operate Tours in Rome.
Written by
Alex Kostyuk
Updated over a week ago
Thessaloniki Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Tel Aviv Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Valencia Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago
Vienna Guides
Detailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Written by
Alex Kostyuk
Updated over a week ago