The Welcome team, be it the support team or the destination leads responsible for your destinations will very often have to contact our drivers to investigate a reported transgression (from a customer) or ask some questions that may be required for administrative reasons (payments, car details etc). These communications may be urgent in some cases, like when the support team is investigating a very serious claim for a customer. The drivers are expected to be available and to answer all communications from the Welcome teams.

Welcome teams will make their utmost best attempts to contact you during your working hours (that you have declared). If a case is urgent enough however we may also try contact you outside your working hours.

Should the welcome Team attempt to reach you several times within the day (during your declared working hours) and you are not picking up, you may be penalised with a 24 hour suspension