I am a Driver
Help Center for Welcome Pickups drivers
119 articles
Contacting Welcome Pickups' Support teamWhen and how should you contact the Welcome Pickups Support team
Driver Incentives Program: Quests
Transfers Night Rate - Customers' Extra Charge
S-Rides & Transfers Combination
How to Set Your Availability for Shifts up to 12 Hours
Welcome Employees Trying to Contact You
Strict Removal Policy without penaltiesWhen the driver removes a transfer after he reached the total number of reassignments allowed that day
Driver Complaints Handling Policy
Complimentary Waiting Time PolicyHow long is the waiting time depending on the pickup location and the flight/ship arrival time
Extra Waiting Time PolicyDefinition and Applicable fees
Baggage Allowance PolicyHow do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked
Traveler Cancellation Request PolicyWhen is the driver paid in case of traveller's cancelation
Traveler Change Request PolicyWhen can a traveller request a change & how does it affect the driver
Driver Transfer Removal PolicyWhat is our Removal Policy and what are the consequences?
Transfer Reassignment GuidelinesClarifications under which circumstances the “Remove & Suggest” feature should be used
Traveler No-Show (TNS) PolicyWhat steps to follow in case the traveler is not showing up
Driver No-Show (DNS) PolicyThe definition of a Driver No-Show, the reasons why a DNS can occur and how to avoid a DNS.
Driver Zero Tolerance PoliciesOne occurence of these incidents will mean an immediate termination of our cooperation
WhatsApp Group GuidelinesGuidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers
About YouDress code for Welcome Pickups Transfer
About your VehicleAmenities, USB charger, Wi-Fi, Baby seats
About the RideWelcome's guidelines & tips to make the ride more enjoyable
Driver Flags & Policies (Individual Drivers)Flagging system and cases which can result in suspension/offboarding of a driver
Driver Flags & Policies (Company Drivers)
How to Share a Transfer with another Driver or Company via the Dispatcher AppHow to use the Remove & Suggest feature in the Dispatcher Tool
Termination of Collaboration - Loss of access in the Welcome Pickups PlatformAll cases which can result in suspension/offboarding of a driver
Managing Your Personal Data: A Guide to Download and Deletion Requests
How Welcome Pays youDescription of Welcome's payment process
Overview of your Payments and Transfer HistoryHow to see an overview of your pending payments, your past payments and operated transfer history
How to Change your Bank Account & Invoicing Details in the Welcomer appRequirements and how to change the bank account and company invoicing details in your Welcomer app profile
Information about the Welcome Invoices you receive and how to access themWhen do you receive the monthly invoice and what does it contain?
How to Setup PayoneerSteps to follow in order to register for Payoneer payments (if applicable)
Customer asks me for a receipt or an invoice
Why do I receive a smaller amount for the same transfer than my colleague?
The registration flow for new driversHow to register via our website in order to become a driver
Setting up a blocked hours period in your Availability Schedule (Dispatcher companies)How to block dispatcher company availability for new personal transfer requests
Creating your Availability Schedule & Weekly Shifts (Individual drivers)How to build your weekly shift and set up your availability
Snoozing the Notifications from your Welcomer AppHow to Snooze your notifications so you don't lose any transfer requests received outside of your working schedule
Updating your Vehicle's Details in the Welcomer appThe requirements and how to change your car details in your profile
Updating your Personal DetailsHow to change your phone number, language skills, and email address
Changing your Driver PictureHow to change your profile picture
Changing your PasswordChanging the password to access your Welcome's member page and Driver's App
Troubleshooting Steps in Case of Notification Issues on my Android Phone DeviceWhat to do in case a personal transfer request comes in with no sound or push notification
Accepting the Terms & Conditions and Downloading your ContractHow to accept our terms and conditions & download the contract
The Welcomer Video
Login to the Welcomer appHow to set up the PIN and biometrics to access the Welcomer app
How Does the Driver Leaderboard Work?Description of the leaderboard metrics, how to improve them and what to do in case the metrics decrease
Flag Re-evaluation PolicyThis policy explains how a driver can dispute a penalization flag that was issued after a customer complaint case
Leaderboard - Hailing a transferHow does the hailing of a transfer take into account the leaderboard position of a driver
Leaderboard Metrics - RatingHow does the Rating metric work?
Leaderboard Metrics - Acceptance RateHow does the Acceptance Rate metric work?
Leaderboard Metrics - Reliability RateHow does the Reliability Rate metric work?
Leaderboard Metrics - Return RidesHow does the Return Rides metric work?
Leaderboard Metrics - ExperiencesHow does the Experience metric work?
What Type of Transfer Requests Will I Receive?Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?
How Do I Improve my Leaderboard Position?Tips on how to improve your leaderboard position
Why am I not Receiving Transfers that Some of my Colleagues Receive?How the Leaderboard works when assigning transfers
Why Did my Review Rating Go Down?Below are the steps to follow in case of a bad review
How do Groups for Drivers work?A FAQ section for how driver groups work
Driver Groups Metrics - Extra rides
Acceptance Quota
Transfers with Autocheck Errors (Dispatcher companies)Why some transfers appear with associated errors and what the dispatcher user needs to do to resolve them
GPS function in the Welcomer appHow to make sure the GPS function settings are correct in your phone in order to have 100% corrrect app usage.
Driver app usageStep by step guide on how to use the driver app when operating a transfer
Dealing with intoxicated customersIn this article, we explain what to do in case a customer is intoxicated
Newsfeed feature in the driver appWhat is the Newsfeed? What does it show?
Non-Welcomer processHow the Non-welcomer process works and when to use it
Hero Welcomers Help CenterHow to add Guest Drivers and assign transfers to them
Transfers with Autocheck Errors (Individual drivers)Why some transfers appear with associated errors and what the individual driver needs to do to resolve them
Driver / Traveler ChatHow to use the Driver / Traveler Chat feature on the Welcomer App
Travelers Asked for a Change in their BookingHow to modify the transfer details when a traveler asks you to do so
Travelers Contacted me to Cancel their Transfer and Asked if they will be RefundedWhat to do if the travelers contact you to cancel their booking
The Flight of my Traveler is DelayedHow to handle a airport pickup with a flight delay
The Flight/Ship/ Train of my Upcoming Transfer is CancelledWhat to do when you find out the flight of an upcoming transfer is cancelled
I am at the Pickup Location and the Traveler is not Showing upFull explanation of the Traveler No Show (TNS) process
I Have a Baggage/Passenger Capacity IssueTravellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate
I Want to Book a Sightseeing Ride for my TravelerExplains step by step how to book a Sightseeing Ride via the Welcomers app
I Have an Emergency and I Cannot Accommodate my Next TransferWhat to do when you are not able to operate your next transfer
How to Remove a Transfer from my Schedule and Suggest Another Driver or Company via my AppHow to use the Remove & Suggest feature in your Welcomer App
I Am Going to Be Late for a PickupWhat steps to take when you know you are going to be late for a pickup
Travelers Asked for a Different Drop-off LocationWhat to do if the travellers request to be dropped off at different location
Travelers Asked for Extra Waiting TimeWhat to do if the travelers ask for extra waiting time on top of the complimentary waiting time
Travelers Asked for an Extra StopWhat to do when a traveler asks for an extra stop
I Want to Book a Transfer for a New CustomerHow to book a transfer for a customer that you have not had a transfer with before.
I Want to Book a Welcome Transfer in a Destination I Cannot OperateThe travelers I just dropped off want to book a Welcome ride in another destination
What is the Company's Lost & Found processDescription of the process to follow when finding an item that a traveller forgot in your car
Why Did a Transfer Disappear from my Schedule?The reasons why a transfer can disappear from your schedule
What Child or Baby Seats Can a Traveler Book?The 3 different types of child and baby seats a traveler can book
I Want to Book a Return Transfer for my TravelerHow to book a return transfer or a new transfer for a traveler?
What is a Sightseeing RideWhat are Sightseeing Rides and what level of service is expected from our drivers
How to become available for Sightseeing RidesRequest to become a driver available for Sightseeing Rides
How to book a Sightseeing Ride from your AppA step by step guide on booking a Sightseeing Ride through the Welcomer App
Tips on booking Sightseeing Rides - VideoTraining video where a Welcome Driver gives tips on how to convince travelers to book a Sightseeing Ride with you.
How to accept a Sightseeing RideWhat a sightseeing ride request looks like and how to accept it
Complimentary Waiting Time and Traveler No Show PoliciesComplimentary Waiting Time Policy and TNS policies for Sightseeing Rides
Extra 10% - Sightseeing RidesWhat is the Extra 10% incentive and how do i get paid.
Sightseeing Rides - PaymentsSightseeing Rides payments
Sightseeing Rides Training VideoA Welcome Driver explain how he does a Sightseeing Ride.
Amsterdam GuidesDetailed texts containing the necessary information about the sites and some recommendations to be shared with the travelers.
Athens GuidesThese are guides to help you operate Tours in Athens
Barcelona GuidesThese are some guides with important information to help you operate Tours in Barcelona
Berlin GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Budapest GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Crete GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Cyprus GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Lisbon GuidesThese are guides in pdf files with important information to help you do Welcome Tours and Day Trips.
Madrid GuidesHere you can find Guides with historical information and fun facts about the Welcome Experiences available in Madrid.
Marrakech GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Milan GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Munich GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Paris GuidesDetailed Texts containing the necessary information about the sites and some useful recommendations to be shared with travelers.
Porto GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Prague GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Rome GuidesThese are some guides with important information to help you operate Tours in Rome.
Thessaloniki GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Tel Aviv GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Valencia GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Vienna GuidesDetailed texts containing the necessary information about the sites and some useful recommendations to be shared with the travelers.
Chauffeur Service Booking GuideHow to book a Chauffeur Service?