All Collections
I am a Driver
Help Center for Welcome Pickups drivers
RContacting Welcome Pickups' Support team
Driver Incentives Program: Quests
Transfers Night Rate - Customers' Extra Charge
S-Rides & Transfers Combination
Strict Removal Policy without penalties
Welcome Employees Trying to Contact You
Covid related measures
Driver Complaints Handling Policy
Complimentary Waiting Time Policy
Extra Waiting Time Policy
Baggage Allowance Policy
Traveler Cancellation Request Policy
Traveler Change Request Policy
Driver Transfer Removal Policy
Transfer Reassignment Guidelines
Traveler No-Show (TNS) Policy
Driver No-Show (DNS) Policy
Driver Zero Tolerance Policies
WhatsApp Group Guidelines
About You
About your Vehicle
About the Ride
How to Share a Transfer with another Driver or Company via the Dispatcher App
Driver Flags & policies (individual & company drivers)
Termination of Collaboration - Loss of access in the Welcome Pickups Platform
Managing Your Personal Data: A Guide to Download and Deletion Requests
The registration flow for new drivers
Setting up a blocked hours period in your Availability Schedule (Dispatcher companies)
Creating your Availability Schedule & Weekly Shifts (Individual drivers)
Snoozing the Notifications from your Welcomer App
Updating your Vehicle's Details in the Welcomer app
Updating your Personal Details
Changing your Driver Picture
Changing your Password
Troubleshooting Steps in Case of Notification Issues on my Android Phone Device
Accepting the Terms & Conditions and Downloading your Contract
The Welcomer Video
How Does the Driver Leaderboard Work?
Flag Re-evaluation Policy
Leaderboard - Hailing a transfer
Leaderboard Metrics - Rating
Leaderboard Metrics - Acceptance Rate
Leaderboard Metrics - Reliability Rate
Leaderboard Metrics - Return Rides
Leaderboard Metrics - Experiences
What Type of Transfer Requests Will I Receive?
How Do I Improve my Leaderboard Position?
Why am I not Receiving Transfers that Some of my Colleagues Receive?
Why Did my Review Rating Go Down?
GPS function in the Welcomer app
Driver app usage
Dealing with intoxicated customers
Newsfeed feature in the driver app
Transfers with auto-check errors (Dispatcher companies)
Hero Welcomers Help Center
Non-welcomer process
Transfers with Autocheck Errors (Individual drivers)
Driver / Traveler Chat
Travelers Asked for a Change in their Booking
Travelers Contacted me to Cancel their Transfer and Asked if they will be Refunded
The Flight of my Traveler is Delayed
The Flight/Ship/ Train of my Upcoming Transfer is Cancelled
I am at the Pickup Location and the Traveler is not Showing up
I Have a Baggage/Passenger Capacity Issue
Covid Process
I Want to Book a Return Transfer for my Traveler
I Want to Book a Sightseeing Ride for my Traveler
I Have an Emergency and I Cannot Accommodate my Next Transfer
How to Remove a Transfer from my Schedule and Suggest Another Driver or Company via my App
I Am Going to Be Late for a Pickup
Travelers Asked for a Different Drop-off Location
Travelers Asked for Extra Waiting Time
Travelers Asked for an Extra Stop
I Want to Book a Transfer for a New Customer
I Want to Book a Welcome Transfer in a Destination I Cannot Operate
What is the Company's Lost & Found process
Why Did a Transfer Disappear from my Schedule?
What Child or Baby Seats Can a Traveler Book?
Dispatcher tool: Introduction
Dispatcher tool: Functions and Usage
What is a Sightseeing Ride
How to become available for Sightseeing Rides
How to book a Sightseeing Ride from your App
Tips on booking Sightseeing Rides - Video
How to accept a Sightseeing Ride
Complimentary Waiting Time and Traveler No Show Policies
Extra 10% - Sightseeing Rides
Driver Flags - Sightseeing Rides
Sightseeing Rides - Payments
Sightseeing Rides Training Video
Amsterdam Guides
Athens Guides
Barcelona Guides
Berlin Guides
Budapest Guides
Crete Guides
Cyprus Guides
Lisbon Guides
Madrid Guides
Marrakech Guides
Milan Guides
Munich Guides
Paris Guides
Porto Guides
Prague Guides
Rome Guides
Thessaloniki Guides
Tel Aviv Guides
Valencia Guides
Vienna Guides