Transfer Issues and Processes
27 articles
- GPS function in the Welcomer appHow to make sure the GPS function settings are correct in your phone in order to have 100% corrrect app usage.
- Driver app usageStep by step guide on how to use the driver app when operating a transfer
- Dealing with intoxicated customersIn this article, we explain what to do in case a customer is intoxicated
- Newsfeed feature in the driver appWhat is the Newsfeed? What does it show?
- Non-Welcomer processOnly use a Non-Welcomer in a last-minute emergency after exhausting all options. You must notify the traveler and Support with the driver's details.
- Hero Welcomers Help CenterHow to add Guest Drivers and assign transfers to them
- Transfers with Autocheck Errors (Individual drivers)Why some transfers appear with associated errors and what the individual driver needs to do to resolve them
- Driver / Traveler ChatHow to use the Driver / Traveler Chat feature on the Welcomer App
- Travelers Asked for a Change in their BookingHow to modify the transfer details when a traveler asks you to do so
- Travelers Contacted me to Cancel their Transfer and Asked if they will be RefundedWhat to do if the travelers contact you to cancel their booking
- The Flight of my Traveler is DelayedHow to handle a airport pickup with a flight delay
- The Flight/Ship/ Train of my Upcoming Transfer is CancelledWhat to do when you find out the flight of an upcoming transfer is cancelled
- I am at the Pickup Location and the Traveler is not Showing upFull explanation of the Traveler No Show (TNS) process
- I Have a Baggage/Passenger Capacity IssueTravellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate
- I Want to Book a Sightseeing Ride for my TravelerExplains step by step how to book a Sightseeing Ride via the Welcomers app
- I Have an Emergency and I Cannot Accommodate my Next TransferWhat to do when you are not able to operate your next transfer
- How to Remove a Transfer from my Schedule and Suggest Another Driver or Company via my AppHow to use the Remove & Suggest feature in your Welcomer App
- I Am Going to Be Late for a PickupWhat steps to take when you know you are going to be late for a pickup
- Travelers Asked for a Different Drop-off LocationWhat to do if the travellers request to be dropped off at different location
- Travelers Asked for Extra Waiting TimeWhat to do if the travelers ask for extra waiting time on top of the complimentary waiting time
- Travelers Asked for an Extra StopWhat to do when a traveler asks for an extra stop
- I Want to Book a Transfer for a New CustomerHow to book a transfer for a customer that you have not had a transfer with before.
- I Want to Book a Welcome Transfer in a Destination I Cannot OperateThe travelers I just dropped off want to book a Welcome ride in another destination
- What is the Company's Lost & Found processDescription of the process to follow when finding an item that a traveller forgot in your car
- Why Did a Transfer Disappear from my Schedule?The reasons why a transfer can disappear from your schedule
- What Child or Baby Seats Can a Traveler Book?The 3 different types of child and baby seats a traveler can book
- I Want to Book a Return Transfer for my TravelerHow to book a return transfer or a new transfer for a traveler?