Skip to main content
Dealing with intoxicated customers

In this article, we explain what to do in case a customer is intoxicated

Alex Kostyuk avatar
Written by Alex Kostyuk
Updated over 2 years ago

What can the driver do in case a customer shows up at the pickup location in an intoxicated state?

  • The driver can proceed with the operation of the transfer on his own responsibility and will get fully compensated for the transfer.

  • The driver can call the Support line to report the situation and can request for the transfer to be removed from his schedule and canceled. In that case, the driver won’t receive any compensation for the transfer.

Did this answer your question?