How is it calculated?
This metric measures the number of Welcome Experiences (Tours) that you booked out of a maximum of 60 eligible transfers that you operated.
Maximum = 5.00. The weight in the overall score = 10%.
Maximum Rating Metric = 10.00 (= Number of Experiences booked/60/0,1 * 10% * 100)
The maximum score is reached if you book a Welcome Sightseeing Ride for at least 6 out of the last 60 eligible transfers you operated.
IMPORTANT NOTE: What is an eligible transfer?
An eligible transfer is a transfer that the driver operated for which the system recognizes that it is possible to book an extra Welcome Experience.
In our system, only pickups from a hub (airport, train station, port) where the customer hasn't booked a Welcome Experience yet are considered eligible.
Example 1:
Over the last 60 eligible transfers you operated, you managed to book a Welcome Experience for 7 of them.
The calculation of the score would be as follows:
7/60/0.1*10%*100 = 11.7 out of 10 which means the score is higher than 10 so the driver has the maximum score
The Extra Experiences metric (out of 5) would be 5 out of 5
Example 2:
Over the last 60 eligible transfers you operated, you managed to book a Welcome Experience for 3 of them.
The calculation of the score would be as follows:
3/60/0.1*10%*100 = 5 out of 10
The Extra Experiences metric (out of 5) would be 2,5 out of 5
How can you improve it?
Similar to the Return Rides, if the Travelers haven’t booked a Welcome Experience, you can also suggest one that they might enjoy!
During the initial transfer and through the conversation, try to understand what type of Welcome Experience would best fit the traveler's profile. You can add the Experience yourself via the "Add extras" feature