What are Groups for Drivers?
Groups for Drivers is a new way to rank and reward drivers in the city. Alternative to Leaderboard, Groups define the hailing of personal requests to drivers.
There’s a Golden, Silver, and Bronze group
Each driver can belong to only one group in a given time
Groups are created every week, and group membership is defined for one week only
Group membership depends on the following performance metrics:
driver’s review score
acceptance rate
reliability rate
app usage during ride
red flags
What are the benefits of Golden Group status?
Golden group will be rewarded for consistently excellent service by:
getting the highest number of personal requests daily compared to Silver group and Bronze group drivers
getting priority in hailing of personal requests compared to Silver group and Bronze group drivers
What are the benefits of Silver Group status?
Silver group drivers are rewarded for consistently hight Driver Review Score by:
getting higher number of personal requests daily compared to Bronze group drivers
getting priority in hailing of personal requests compared to Bronze group drivers
When is Group membership defined?
Group membership is defined every week
every Monday from 12 am to 12 pm we evaluate drivers' performance
at 12 pm we announce group assignments that will take effect next Monday 12 pm , a week after the announcement
pls note: the week before the new assignment takes effect, drivers will be assigned to the groups that were announced on a previous Monday
How do I qualify to become Golden driver?
To qualify as a Golden driver, you must consistently demonstrate top-tier performance across several key metrics that may vary by city. These include maintaining an exceptional review score, high acceptance and reliability rates, effective use of the driver app, and minimal flagged incidents. These criteria are tailored to meet the specific needs of each city to ensure the highest standards of service.
Review Score: Drivers must maintain a high average review score from travelers. Positive feedback reflects excellent service quality and professionalism.
Acceptance Rate: Drivers should accept a significant portion of the transfer requests they receive. A high acceptance rate demonstrates reliability and willingness to cooperate with WP.
Reliability Rate: Drivers are expected to fulfill accepted transfer requests without removing or reassigning them afterward. A high reliability rate indicates consistency and dependability in completing assigned transfers.
App Usage: Drivers should use our driver app correctly for managing transfer requests and navigation in order to enable smoothless experience for the travelers.
Flags: Drivers should avoid behaviors that result in receiving flags, indicating issues such as misconduct, safety concerns, or violations of company policies. Minimizing flagged incidents demonstrates professionalism and adherence to standards.
Minimum required number of weekly operated transfers (applicable for re-entering Golden group on the following week after already being a member of a Golden group): Drivers of the Golden group should remain engaged with Welcome Pickups platform.
How do I qualify to become Silver group driver?
To qualify as a Silver driver, you must maintain consistently high quality of service, although the requirements are slightly less stringent than those for the Golden group. The only qualification criterium is:
Review Score: Drivers must maintain a high average review score from travelers. Positive feedback reflects excellent service quality and professionalism. Required level of Review Score to qualify for Silver Group is always lower than the one required to qualify for Golden Group
If I don’t meet one of the criteria, can I still join the Golden group?
Entry into the Golden group requires meeting all specified criteria. This strict requirement ensures that only drivers who consistently offer the highest level of service are awarded Golden status, maintaining the quality that passengers expect.
I was a Golden driver last week, I operated all transfers with 5 star DRS but I lost my Golden status, how is it possible?
Golden status depends not only on high transfer ratings but also on consistently meeting all other performance metrics. Any decline in the following areas could affect your group status:
acceptance rate
reliability rate
app usage
flags
minimum required number of weekly operated transfers
If I’m Bronze will I receive any transfers or I will have 0 and all transfers will be operated by Gold and Silver?
To ensure a fair distribution of transfers among drivers, the number of transfers that Gold and Silver drivers will receive is limited.
All drivers get equal access to all Broadcast and Public requests.
I am gold, but another driver that is gold is receiving more transfers than me. Why?
Generally 2 most important factors that play a role in distribution of personal requests are: drivers’ availability set in the app, group status (golden, silver or bronze), so all drivers within the Golden group with equal availability should be receiving an equal number of requests. However, it might happen that one driver has received more personal requests than another in a given day if there was not an even number of requests to be distributed between drivers. In that case, a driver with higher DRS will get priority in hailing.
Will I lose my Golden status if I don't handle Welcome Pickups transfers for a few days, a week, or more (e.g., due to sickness or travel)?
If you are a Golden group driver in week 1, you need to operate the minimum required number of transfers so that you can maintain your Golden group status, while the rest of performance metrics are also maintained on a high level. So if you didn’t reach the minimum number of transfers to be operated because of traveling or other reasons - you will not qualify to be a Golden group driver in the following week.
Do I also maintain my Leaderboard ranking?
No, the Leaderboard stops being active once Groups for Drivers are rolled out in a city.