Handbook and Policies
19 articles
- Welcome Employees Trying to Contact You
- Driver Complaints Handling Policy
- Complimentary Waiting Time PolicyHow long is the waiting time depending on the pickup location and the flight/ship arrival time
- Extra Waiting Time PolicyDefinition and Applicable fees
- Baggage Allowance PolicyHow do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked
- Traveler Cancellation Request PolicyWhen is the driver paid in case of traveller's cancelation
- Traveler Change Request PolicyWhen can a traveller request a change & how does it affect the driver
- Driver Transfer Removal Policy (Individual Drivers)Try to find another Welcome Driver to replace you. For Force Majeure cases, contact Support. Removals without reassignment face consequences.
- Transfer Reassignment GuidelinesClarifications under which circumstances the “Remove & Suggest” feature should be used
- Traveler No-Show (TNS) PolicyWhat steps to follow in case the traveler is not showing up
- Driver No-Show (DNS) Policy (Individual Drivers)A DNS occurs when the Driver is not at the pickup location and results in a Red Flag. If you are going to be late, always inform the Traveller. For…
- Driver Zero Tolerance PoliciesOne occurence of these incidents will mean an immediate termination of our cooperation
- WhatsApp Group GuidelinesGuidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers
- About YouDress code for Welcome Pickups Transfer
- About your VehicleAmenities, USB charger, Wi-Fi, Baby seats
- About the RideWelcome's guidelines & tips to make the ride more enjoyable
- Driver Flags & Policies (Individual Drivers)Flagging system and cases which can result in suspension/offboarding of a driver
- Termination of Collaboration - Loss of access in the Welcome Pickups PlatformAll cases which can result in suspension/offboarding of a driver
- Managing Your Personal Data: A Guide to Download and Deletion Requests