Handbook and Policies
20 articles
Welcome Employees Trying to Contact You
Strict Removal Policy without penaltiesWhen the driver removes a transfer after he reached the total number of reassignments allowed that day
Driver Complaints Handling Policy
Complimentary Waiting Time PolicyHow long is the waiting time depending on the pickup location and the flight/ship arrival time
Extra Waiting Time PolicyDefinition and Applicable fees
Baggage Allowance PolicyHow do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked
Traveler Cancellation Request PolicyWhen is the driver paid in case of traveller's cancelation
Traveler Change Request PolicyWhen can a traveller request a change & how does it affect the driver
Driver Transfer Removal Policy (Individual Drivers)Try to find another Welcome Driver to replace you. For Force Majeure cases, contact Support. Removals without reassignment face consequences.
Transfer Reassignment GuidelinesClarifications under which circumstances the “Remove & Suggest” feature should be used
Traveler No-Show (TNS) PolicyWhat steps to follow in case the traveler is not showing up
Driver No-Show (DNS) Policy (Individual Drivers)A DNS occurs when the Driver is not at the pickup location and results in a Red Flag. If you are going to be late, always inform the Traveller. For…
Driver Zero Tolerance PoliciesOne occurence of these incidents will mean an immediate termination of our cooperation
WhatsApp Group GuidelinesGuidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers
About YouDress code for Welcome Pickups Transfer
About your VehicleAmenities, USB charger, Wi-Fi, Baby seats
About the RideWelcome's guidelines & tips to make the ride more enjoyable
Driver Flags & Policies (Individual Drivers)Flagging system and cases which can result in suspension/offboarding of a driver
Termination of Collaboration - Loss of access in the Welcome Pickups PlatformAll cases which can result in suspension/offboarding of a driver
Managing Your Personal Data: A Guide to Download and Deletion Requests