A zero tolerance policy is one where a single instance of policy violation leads to immediate termination of cooperation with a Driver, as per Welcome’s Driver Offboarding Policy.
The Zero Tolerance Policies applying to Welcome Drivers are the following:
Welcome Drivers are prohibited from commenting on a person’s nationality, race, sex, sexual orientation, religious beliefs, political views, appearance and the like in a way that is deemed degrading or insulting, whether that person is a fellow Welcome Driver while on the job, a Welcome Traveler or a Welcome employee or affiliate.
Welcome Drivers are prohibited from exhibiting any kind of violent behaviour towards a fellow Welcome Driver while on the job, a Welcome Traveler or a Welcome employee or affiliate.
Welcome Drivers are prohibited from operating a Welcome transfer while under the influence of alcohol or narcotic substances.
Welcome Drivers are prohibited from privately offering and booking a service with a Welcome Traveler, when that service is offered by Welcome, without booking it via Welcome and its tools.
Welcome Drivers are prohibited from sending a driver outside of Welcome to operate a Welcome transfer unbeknownst to Welcome (the Welcome driver should either reassign to another Welcome driver or to a Guest Welcomer).
Welcome Drivers are prohibited from directly asking Welcome Travelers for additional fees outside of Welcome processes.
Welcome Drivers are prohibited from taking advantage of our processes and policies in a way that will negatively affect the Company or other drivers.
Welcome Drivers are prohibited from using names, images, logos and distinctive features representing our Company and its products / services, WELCOME, WELCOME PICKUPS other than for the sole purpose of executing transfers provided by the Company.