🚗 Extra Rides Metric – Everything You Need to Know
1️⃣ What is the Extra Rides Metric?
The Extra Rides Metric is a key performance measure in the Driver Groups system. It recognizes drivers who deliver excellent service and encourage travelers to book more transfers after their initial ride.
✅ It counts:
Extra rides that you personally book for travelers (like a return trip).
Extra rides that travelers book themselves within 10 days after their first transfer with you.
👉 The more extra rides connected to your service, the higher your performance score!
👉 Travelers with invalid email addresses are not counted, as we cannot track their future bookings.
👉 This is a new performance indicator in the Driver Groups system and replaces the old Return Rides metric. The Old metric only counted rides you booked for the traveler. The New metric a; also counts rides that travelers book themselves, as long as they meet the rules.
2️⃣ Why is this Metric Important?
Rewards great service: When travelers are happy, they book more rides. This metric helps reward drivers who contribute to that.
Supports business growth: More extra rides mean more repeat bookings and higher earnings for everyone.
Impacts Driver Group status: Your Extra Rides Metric helps determine if you qualify for Silver or Golden Group benefits.
3️⃣ What Transfers Count Toward My Extra Rides Metric?
For a transfer to count, both the initial ride and the extra ride need to meet certain conditions:
✅ The Initial Transfer:
You operated the ride.
It’s paid and finished.
Pickup location = a HUB (e.g. Airport, Port, Train Station).
Drop-off = NOT at a HUB.
It’s not a no-show (TNS).
The traveler didn’t already have another paid transfer booked in the same city before this one.
✅ The Extra Ride:
Booked after the initial transfer’s pickup time.
Booked & Operated within 10 days of the initial ride.
In the same city.
For the same traveler.
Only one extra ride counts per initial ride—even if the traveler books multiple transfers.
⚠️ Important Notes
Only one extra ride counts per initial ride.
Extra rides marked as TNS (traveler no-show) still count if finished.
4️⃣ How is My Extra Rides Score Calculated?
Your score =
👉 Example:
If you’ve completed 60 eligible initial transfers and have 12 extra rides, your score is:
5️⃣ What Are the Group Thresholds?
Group | Default Threshold |
Golden Group | 20% (e.g. 12 extra rides out of 60 initial transfers) |
Silver Group | 10% (e.g. 6 extra rides out of 60 initial transfers) |
➡ City managers may adjust these thresholds based on local conditions.
6️⃣ Where Can I See My Extra Rides Metric?
In the Driver App, check:
Group Assignment Screen → See how Extra Rides impact your group status.
Extra Rides Analysis Screen → See how many extra rides were booked by you vs. by the traveler.
7️⃣ How Can I Improve My Extra Rides Metric?
💡 Tips to boost your score (check the driver app as well) :
Provide exceptional, friendly service.
Offer help booking a return or extra transfer if needed.
Share local tips that make travelers feel confident booking again.