1. When do we pay our drivers?
Depending on the destination, our drivers get paid:
Weekly: every Wednesday
Monthly: on the first Wednesday of the month
IMPORTANT: You only get paid if the amount owed to you reaches 100 euros. This protects both us and you from unnecessary bank transaction fees.
2. For which transfers do I get paid weekly?
You get paid weekly for all transfers operated 2 weeks prior as is illustrated in the following graphic example:
In our example, on Wednesday the 17th, you get paid for all transfers operated between the 3rd and the 9th.
Following that logic, on Wednesday 24th, you would get paid for all transfers operated between the 10th and the 16th.
NOTE: You only get paid if the amount owed to you reaches 100 euros. This protects both us and you from unnecessary bank transaction fees.
3. What happens if I don't reach the amount of 100 euro in that specific week?
If you don't reach 100 euros in a specific week, the payment moves to the next week when you do reach 100 euros.
For example: If you don't reach 100s euro for the transfers operated between the 3rd and the 9th, you won't get paid for those transfers on the 17th.
If you do reach 100 euros in the next week (between the 10th and the 16th), you will get paid on the 24th for all transfers operated between the 10th and the 16th + the remaining balance of transfers operated the previous week (between the 3rd and the 9th).
4. What happens if I don't reach the amount of 100 euro for 4 weeks in a row (1 month)?
On the 1st Wednesday of the month, there is a clearing of all the transfers operated in the 4 previous weeks and any outstanding balance.
If you haven't reached the amount of 100 euros for 4 previous weeks in a row, the payment of all transfers operated in those 4 previous weeks will be done on the first Wednesday of the next month.
For example: If you don't reach 100s euro in any of the 4 previous weeks (between the 3rd of the month and the 31st as per our example), you will get paid for all transfers operated in that period (3-31) on the first Wednesday of the next month (the 7th in our example).
5. How does it work for the transfers that are "paid to driver via Cash/POS"?
If you have operated transfers that were paid to driver via Cash/POS (in destinations where this is applicable), the commission of Welcome Pickups on those transfers will be deducted from the amount Welcome owes you.
In your pending payments, you will see two types:
Welcome owes to Driver (for transfers paid to Welcome), and
Driver owes to Welcome (for transfers paid to Driver)
The weekly/monthly payment you will receive will be the amounts Welcome owes to Driver minus the amounts Driver owes to Welcome.