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What Type of Transfer Requests Will I Receive?
What Type of Transfer Requests Will I Receive?

Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?

Alex Kostyuk avatar
Written by Alex Kostyuk
Updated over a year ago

In the inbox of your Welcomer app, you will be able to receive different types of transfer requests.

Ai. Personal transfer requests

These transfer requests are sent based on the availability schedule you have declared in your Welcome account. In most destinations, after receiving such a request you usually have about 30-45 minutes to accept these transfers. You can read more about how we hail these transfers to drivers here.

IMPORTANT NOTES:

  • If you wish to change your availability schedule, please take a look at the article: Creating your Availability Schedule & Weekly Shifts

  • When you reject a personal request or don't accept it within the 30-45 minutes it remains in your inbox, it will count as a rejection and there will be a decrease in your acceptance rate.

  • If you don't wish to receive any personal requests for a specific time frame (for example when you are sleeping), you can use the snooze function as explained in the article: Snoozing the notifications from your Welcomer app

Aii. Personal transfer requests with Autocheck Errors

These are the same as the personal requests but our system has identified that there is some sort of error on the booking details. You will receive these transfers like personal requests and you can use the tools at your disposal (Driver/Traveler Chat and Driver Modifications) to try and resolve the error. Please refer to the specific article found here.

B. Broadcasted transfers requests

These transfer requests are urgent (usually last-minute booked) transfers that are sent at the same time to all drivers in the destination.

These broadcasted transfers can also be sent for a pickup time that is outside of your availability schedule.

IMPORTANT NOTE:

  • When you reject or don't accept a broadcasted transfer request, it won't affect your acceptance rate.

C. Reassigned transfer requests

These transfer requests are sent to you by another driver via the Remove & Suggest feature (please read the article on this feature here ).

Before the other driver will reassign the transfer to you, he will first agree with you on this via the Whatsapp group of the destination.

IMPORTANT NOTES:

  • The reassigned transfer request will stay in your Inbox for 10 minutes in order for you to accept it.

  • If you reject a transfer that is being reassigned to you, it doesn't affect your Acceptance rate metric.

D. Combination transfer requests

These requests are in fact a combination of 2 personal transfer requests, a drop-off at the Airport and a pickup from the Airport close to each other so you are able to do them both (without having empty rides).

These combination requests are sent based on the availability schedule you have inserted in your Welcome account and you have about 30-45 minutes to accept these transfers.

IMPORTANT NOTES:

  • If you wish to change your availability schedule, please take a look at the article: Creating your Availability Schedule & Weekly Shifts

  • When you reject a combination request or don't accept it within the 30-45 minutes it remains in your inbox, it will count as a rejection and there will be a decrease in your acceptance rate.

  • If you don't wish to receive any combination requests for a specific time frame (for example when you are sleeping), you can use the snooze function as explained in the article: Snoozing the notifications from your Welcomer app

  • If you reject a Combination, it will only count once for your Acceptance rate metric (just the same as rejecting 1 personal transfer request).

  • It's not possible to accept only 1 leg of the combination. This means you can either accept or reject the combination as its whole (both transfers).

E. Sightseeing Rides requests

These are the personal requests you will receive for Sightseeing Rides (also called Welcome Experiences).

These requests are sent based on the availability schedule you have inserted in your Welcome account. You usually have about 30-45 minutes to accept these requests.

IMPORTANT NOTES:

F. Emergency Transfer list

This is the list of urgent unassigned transfers.

If you are available and you can accommodate the transfer, please accept them.

IMPORTANT NOTES:

  • Make sure that you check the number of passengers and pieces of luggage before you accept the transfer so you are sure you can operate it with your vehicle.

  • Take the full waiting time into consideration in order to be sure that you can operate the transfer without issues or delays.

  • If you are not available, you can just ignore them, it will not affect your acceptance rate.

  • The difference between a broadcasted transfer request and an emergency list transfer is that a broadcast is sent as a request to all available drivers at the same time (you will receive a sound and notification for it on your phone) while an emergency list transfer is just visible in the app as a Public request for all drivers (you won't receive a sound and notification for it on your phone).

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