I am a Traveller
Help Centre for Travellers
37 articles
How can I book a transfer with Welcome?
How can I book a return transfer with Welcome?
How can I get a quote for a Welcome transfer?
What types of luggage should I account for in my booking? What if I'm carrying something bulky?
How can I use a Welcome Pickups coupon (Flex or other)?
Do you provide baby booster seats?
Do you transfer pets?
Do your drivers speak English?
I want to book a Pickup from a port; What pieces of information should I input?
We are a group of passengers arriving on different flights; What time should we choose for our pickup?
How can I use my Wallet Credit?
The driver reached out to me via the Driver/Traveler chat. What should I do?
How can I reach out to my driver via the Driver/Traveler chat?
Why did I receive an email notification asking me to correct a detail of my transfer?
How can I correct the errors in my booking?
How do I access my Welcome Pickups booking?
I haven't received a booking confirmation email; What should I do?
How long will my driver wait for me?
Will I know my driver's details before my pickup?
What if I can't find my driver?
How will I find my driver?
I lost an item in your vehicle. What should I do? (Lost and Found)
What happens if my connecting flight is delayed?
I would like to submit a complaint. How should I proceed?
How can I book a return transfer with Welcome?
I would like to have my GDPR data removed, what should i do?
How to contact Welcome Pickups support via the phone
Merging of Duplicate Accounts