I would like to book a transfer
Everything that you may need to book a transfer with us
11 articles
How can I book a transfer with Welcome?Select destination, enter pickup/drop-off details, time and passenger count, provide contact info and complete payment.
How can I book a return transfer with Welcome?Reserve it during your initial pickup booking via the app/web, ask your driver to submit the request, use the Book transfer button on your Trip page after booking, or make…
How can I get a quote for a Welcome transfer?Curious about the transfer prices of your potential destination? Have a look!
What types of luggage should I account for in my booking? What if I'm carrying something bulky?Include both checked and carry-on luggage in your count. If you're travelling with bulky items, count each one as 1 checked piece of luggage and mention the bulky item details…
How can I use a Welcome Pickups coupon (Flex or other)?Apply coupon at payment on site under "I have a coupon" or app via "Apply a Coupon" in summary. Discount auto-applies; extra fees if fare exceeds value; card needed.
Do you provide baby booster seats?Request a baby seat while completing your booking in the designated section and specifying the seat type you need. An additional charge will be automatically added..
Do you transfer pets?We usually don't transfer pets, but we can exceptionally try to accommodate such a request. Contact us at least 4 days before your pickup to request a pet-friendly transfer. Provide…
Do your drivers speak English?Our local drivers will pleasantly surprise you with their English
I want to book a Pickup from a port; What pieces of information should I input?To book from a port, enter your ship's name and origin in the "Ferry number" field. Drivers use this to monitor your ferry for delays.
We are a group of passengers arriving on different flights; What time should we choose for our pickup?When booking for multiple flights, enter the details of the last arriving flight. Select a pickup time that allows the entire group to gather before meeting the driver.
How can I use my Wallet Credit?Log into your account and book a ride as normal. The credit applies automatically at payment.