Who is Your Assigned Driver?
Before every pickup we take great care to ensure you're aware of your ride's details, including who is the driver assigned to operate your transfer. Upon receiving your booking, we'll send you a confirmation email and once a driver is assigned to your transfer we send another email with your driver's details!
Just before your pickup, once your driver is at the pickup location you will also receive a text message and email notifying you that your driver is waiting for you.
Where You Will Be Meeting Your Driver
Depending on your selected pickup point - whether that is an airport, port, hotel or other, your driver will be waiting for you at a particular meeting point. This will be mentioned on your booking confirmation email
On some occasions the drivers are not allowed to wait directly outside of an airport or port arrivals gate based on local restrictions. For that reason, it is very important that you check the Meeting Point mentioned on your email to ensure you easily meet your driver.
Monitoring the Drivers exact location
Shortly before your driver arrives at your designated pickup location you will have the option to see his exact whereabouts through the Welcome Pickups traveler app.
You may download our application based on your phones operating system: