I already have a transfer
Already booked a transfer? Have a look at the most common questions
17 articles
The driver reached out to me via the Driver/Traveler chat. What should I do?Explanation on what to do in case your driver reaches out to you via the Driver/Traveler chat
How can I reach out to my driver via the Driver/Traveler chat?Steps on how to reach your driver via the Driver/Traveler chat
Why did I receive an email notification asking me to correct a detail of my transfer?We may ask you for details pertaining to the successful operation of your transfer
How can I correct the errors in my booking?Follow these easy steps to fix any errors that you may have
How do I access my Welcome Pickups booking?Having trouble locating your booking? Follow these instructions.
I haven't received a booking confirmation email; What should I do?No booking confirmation? No problem. Check some common reasons in this article on why you may not have received it
How long will my driver wait for me?What if my flight / ship is delayed? What if my flight / ship arrives early? Extra Waiting Time
Will I know my driver's details before my pickup?We do our best to ensure you arrive at your pickup location fully knowing where and who your driver is!
What if I can't find my driver?Cant or could not find your driver at the pickup up time? Read this article
How will I find my driver?Not sure who your driver is or where you are meant to be meeting him? Look no further than this article
I lost an item in your vehicle. What should I do? (Lost and Found)Did you forget something in the car? No problem, we will help get it back to you!
What happens if my connecting flight is delayed?What happens if you first leg of a flight causes you to miss you pick-up time?
I would like to submit a complaint. How should I proceed?Weren't happy with an aspect of your transfer? Let us know so that we may improve!
How can I book a return transfer with Welcome?Trying to book a return transfer back to the airport or port? Here is how!
I would like to have my GDPR data removed, what should i do?Keeping you safe is our priority! Check these steps.
How to contact Welcome Pickups support via the phoneA list of our direct phone lines for extreme or urgent cases
Merging of Duplicate Accounts