1. For what reasons can the assigned driver reach out to the traveler?
In order to clarify the details of the transfer (e.g. Flight number, pickup time, pickup address)
In order to discuss and clarify a special request the traveler has written in the traveler note section of the booking (e.g. an extra stop request, traveling with pets, bulky luggage requests)
In order to help the traveler find the driver at the pickup location
2. How will I know if my assigned driver reached out to me? How can I reply?
When the driver has sent you a chat message, you will receive an email of this to the email address provided upon booking:
In order to reply, you can tap on View and reply.
If you are using the traveler app, you will also receive a notification of the chat message on your phone:
By tapping on the notification received, you will be guided to the Chatbox in the Welcome app where you can reply.
4. Can I also send a chat message myself to my assigned driver?
Yes, this is possible. Please follow the instructions in the article: