If you've booked a new transfer and already have an account, the system may identify this as a duplicate account. To streamline your experience, we offer a simple process to merge your accounts. Here's how it works:
Where You'll See the Merge Prompt
You’ll encounter the option to merge your accounts in the following locations:
1. User Profile
Navigate to your profile to see the prompt for merging duplicate accounts.
2. User Trips
While reviewing your trips, you’ll see a trigger if duplicate accounts are detected.
3. Thank You Page
After completing a transfer booking, a merge prompt will appear.
Email Notification
If we detect duplicate accounts, we’ll also send you an email with instructions for merging your accounts.
Steps to Merge Your Accounts
1. Click the Merge Trigger
When you click on any of the triggers mentioned above, a pop-up will appear informing you of the next steps.
2. Select Your Primary Account
You’ll be directed to your profile, where you can choose the account you want to keep as your primary account.
3. Verify Your Identity
To complete the merge, we’ll verify your identity:
Email Verification: If you’ve used your email to log in before, we’ll send a verification link to that email address.
Phone Verification: If no email is on record, we’ll send a verification code via SMS to your phone number.
4. Complete the Merge
Once your identity is verified, your accounts will be successfully merged, ensuring all your transfers are consolidated in one account.
Need Help?
If you encounter any issues during the process, feel free to contact our support team for assistance.