Changes & cancellations
Would you like to change your pickup time or location? We have you covered, have a look at these articles!
4 articles
How can I cancel my Welcome transfer?Cancel via site/app: go to Trip, select transfer, "Cancel this transfer," choose 100% coupon or 80% refund (if 24+ hrs prior), and confirm. No compensation is offered if you cancel…
How can I make changes to my booked transfer?To make changes to a booked transfer, access your booking via the Welcome Pickups website or mobile app, select the trip, click "Edit this transfer," make the desired changes, and…
I made a double booking by mistake; What should I do?If you make a double booking with the same transfer details, the Welcome Support team will email you a notification to cancel the extra booking. You can also cancel it…
Can I add another passenger to my booked transfer at the last minute?You can modify passengers and luggage before pickup depending on location. If changes cannot be made online, message your driver or contact Support for options such as vehicle upgrades.