Payments & refunds
Need a receipt or wondering how long a refund takes?
5 articles
What payment methods do you accept?You can pay online via major credit cards, PayPal, or Apple/Google Pay. Cash is not accepted for initial bookings.
How will I get a receipt for my payment?Ask the driver for a receipt after the ride. For the online payment record, download the PDF attachment from your confirmation email or view it in the app.
When am I entitled to a payment refund?You are entitled to a refund if you cancel 24 hours or more before your transfer pickup time. No compensation is offered if you cancel less than 24 hours before…
How long will it take for me to receive the amount of a refunded payment?Refunds are usually processed the same day after cancellation or eligible changes. Once processed, you’ll receive an email. Your bank or card provider may take 3–5 business days to credit…
What is your policy on tips and gratuity?If you would like to show your appreciation for our drivers, you may do so by tipping them in cash.