I am a Dispatcher
Help Center for Welcome Pickups company partners
13 articles
Contacting the Welcome Pickups TeamContact Support via email & chat for questions or disputes, call only for emergencies. For other needs, contact the City Manager, Live Ops via WhatsApp, or Driver Quality team.
Misalignment WarningsLow DRS, poor app usage, or repeated flags can lead to misalignment warnings. Two warnings in a year puts your partnership at risk.
Disputing FlagsDispute flags directly from the Welcomer or Dispatcher app by contacting Support. Proof is required. Welcome Pickups GPS data and App Usage data are accepted as evidence.
Important MetricsWe measure quality through DRS, app usage, punctuality, car condition, and driver attitude. Minimum benchmarks apply for most of these
Availability SettingBlock availability at least 8 hours in advance for short periods, or 5 days ahead for longer ones. In force majeure situations, notify Live Ops immediately.
App UsageDrivers must complete 4 app events per transfer: arriving, picking up, beginning, and ending the ride. This protects quality scores and dispute resolution.
Adding a Driver to your Fleet (Company)Submit driver details and a short interview to our team is required before activation. Accuracy, responsiveness, and unique contact details are key to a smooth onboarding.
Non-welcomer processOnly use a Non-Welcomer in a last-minute emergency after exhausting all options. You must notify the traveler and Support with the driver's details.
I Want to Book a Return Transfer for my TravelerBook a return or new transfer directly from the app by selecting the traveler, entering trip details, and choosing payment and assignment options.
Dispatcher App: MarketplaceThe Marketplace shows available transfer requests you can claim and assign to your drivers. Requests don't expire and are open to all partners.
Dispatcher tool: Functions and UsageAssign and reassign drivers, manage vehicles, and add new fleet members directly from the Dispatcher tool. Avoid rejecting transfers.
Dispatcher tool: IntroductionSet up your account, then navigate transfers, drivers, vehicles, and revenue all from one place. Each tab gives you a clear overview of your company's operations.
Sightseeing Rides Dispatcher HandbookA practical guide to the app usage and service quality standards