Using the app correctly is an important component of quality and reliability. Firstly, it keeps the traveller informed of where you are, which leads to a better experience. Secondly, in the event of an issue with your transfer, tracking your GPS and app usage is the only way that our support team can help you.
Kind reminder to only use the Driver App when you are stationary. Welcome Pickups does not endorse the use of the mobile phone while the vehicle is in motion.
All four app events are designed to be completed at points where the driver would be stationary.
The four main events that we track are:
At pick up location
Picked up traveler
Begin Transfer
End Transfer
These four app events, pressed at the right times, are the first step towards a consistently high quality transfer, and more transfers over time.