Dealing with intoxicated customers
Newsfeed feature in the driver app
Transfers with auto-check errors (Dispatcher companies)
GPS function in the Welcomer app
Driver app usage
Non-welcomer process
Hero Welcomers Help Center
Transfers with Autocheck Errors (Individual drivers)
Driver / Traveler Chat
Travelers Asked for a Change in their Booking
Travelers Contacted me to Cancel their Transfer and Asked if they will be Refunded
The Flight of my Traveler is Delayed
The Flight/Ship/ Train of my Upcoming Transfer is Cancelled
I am at the Pickup Location and the Traveler is not Showing up
I Have a Baggage/Passenger Capacity Issue
Covid Process
I Want to Book a Return Transfer for my Traveler
I Want to Book a Sightseeing Ride for my Traveler
I Have an Emergency and I Cannot Accommodate my Next Transfer
How to Remove a Transfer from my Schedule and Suggest Another Driver via my App
I Am Going to Be Late for a Pickup
Travelers Asked for a Different Drop-off Location
Travelers Asked for Extra Waiting Time
Travelers Asked for an Extra Stop
I Want to Book a Transfer for a New Customer
I Want to Book a Welcome Transfer in a Destination I Cannot Operate
What is the Company's Lost & Found process
Why Did a Transfer Disappear from my Schedule?
What Child or Baby Seats Can a Traveler Book?
Dispatcher tool: Introduction
Dispatcher tool: Functions and Usage