Transfer Issues and Processes
Transfers with Autocheck Errors (Dispatcher companies)
Newsfeed feature in the driver app
Dealing with intoxicated customers
Driver app usage
GPS function in the Welcomer app
Hero Welcomers Help Center
Non-welcomer process
Transfers with Autocheck Errors (Individual drivers)
Driver / Traveler Chat
Travelers Asked for a Change in their Booking
Travelers Contacted me to Cancel their Transfer and Asked if they will be Refunded
The Flight of my Traveler is Delayed
The Flight/Ship/ Train of my Upcoming Transfer is Cancelled
I am at the Pickup Location and the Traveler is not Showing up
I Have a Baggage/Passenger Capacity Issue
I Want to Book a Return Transfer for my Traveler
I Want to Book a Sightseeing Ride for my Traveler
I Have an Emergency and I Cannot Accommodate my Next Transfer
How to Remove a Transfer from my Schedule and Suggest Another Driver or Company via my App
I Am Going to Be Late for a Pickup
Travelers Asked for a Different Drop-off Location
Travelers Asked for Extra Waiting Time
Travelers Asked for an Extra Stop
I Want to Book a Transfer for a New Customer
I Want to Book a Welcome Transfer in a Destination I Cannot Operate
What is the Company's Lost & Found process
Why Did a Transfer Disappear from my Schedule?
What Child or Baby Seats Can a Traveler Book?
Dispatcher tool: Introduction
Dispatcher tool: Functions and Usage