Transfer Issues and Processes
28 articles
Transfers with Autocheck Errors (Dispatcher companies)Why some transfers appear with associated errors and what the dispatcher user needs to do to resolve them
GPS function in the Welcomer appHow to make sure the GPS function settings are correct in your phone in order to have 100% corrrect app usage.
Driver app usageStep by step guide on how to use the driver app when operating a transfer
Dealing with intoxicated customersIn this article, we explain what to do in case a customer is intoxicated
Newsfeed feature in the driver appWhat is the Newsfeed? What does it show?
Non-Welcomer processHow the Non-welcomer process works and when to use it
Hero Welcomers Help CenterHow to add Guest Drivers and assign transfers to them
Transfers with Autocheck Errors (Individual drivers)Why some transfers appear with associated errors and what the individual driver needs to do to resolve them
Driver / Traveler ChatHow to use the Driver / Traveler Chat feature on the Welcomer App
Travelers Asked for a Change in their BookingHow to modify the transfer details when a traveler asks you to do so
Travelers Contacted me to Cancel their Transfer and Asked if they will be RefundedWhat to do if the travelers contact you to cancel their booking
The Flight of my Traveler is DelayedHow to handle a airport pickup with a flight delay
The Flight/Ship/ Train of my Upcoming Transfer is CancelledWhat to do when you find out the flight of an upcoming transfer is cancelled
I am at the Pickup Location and the Traveler is not Showing upFull explanation of the Traveler No Show (TNS) process
I Have a Baggage/Passenger Capacity IssueTravellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate
I Want to Book a Sightseeing Ride for my TravelerExplains step by step how to book a Sightseeing Ride via the Welcomers app
I Have an Emergency and I Cannot Accommodate my Next TransferWhat to do when you are not able to operate your next transfer
How to Remove a Transfer from my Schedule and Suggest Another Driver or Company via my AppHow to use the Remove & Suggest feature in your Welcomer App
I Am Going to Be Late for a PickupWhat steps to take when you know you are going to be late for a pickup
Travelers Asked for a Different Drop-off LocationWhat to do if the travellers request to be dropped off at different location
Travelers Asked for Extra Waiting TimeWhat to do if the travelers ask for extra waiting time on top of the complimentary waiting time
Travelers Asked for an Extra StopWhat to do when a traveler asks for an extra stop
I Want to Book a Transfer for a New CustomerHow to book a transfer for a customer that you have not had a transfer with before.
I Want to Book a Welcome Transfer in a Destination I Cannot OperateThe travelers I just dropped off want to book a Welcome ride in another destination
What is the Company's Lost & Found processDescription of the process to follow when finding an item that a traveller forgot in your car
Why Did a Transfer Disappear from my Schedule?The reasons why a transfer can disappear from your schedule
What Child or Baby Seats Can a Traveler Book?The 3 different types of child and baby seats a traveler can book
I Want to Book a Return Transfer for my TravelerHow to book a return transfer or a new transfer for a traveler?