Welcome Pickups

Description of the leaderboard metrics, how to improve them and what to do in case the metrics decrease

How Does the Driver Leaderboard Work?

This policy explains how a driver can dispute a penalization flag that was issued after a customer complaint case

Flag Re-evaluation Policy

How does the hailing of a transfer take into account the leaderboard position of a driver

Leaderboard - Hailing a transfer

Leaderboard Metrics - Rating

How does the Acceptance Rate metric work?

Leaderboard Metrics - Acceptance Rate

How does the Reliability Rate metric work?

Leaderboard Metrics - Reliability Rate

Leaderboard Metrics - Return Rides

Leaderboard Metrics - Experiences

Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?

What Type of Transfer Requests Will I Receive?

Tips on how to improve your leaderboard position

How Do I Improve my Leaderboard Position?

How the Leaderboard works when assigning transfers

Why am I not Receiving Transfers that Some of my Colleagues Receive?

Below are the steps to follow in case of a bad review

Why Did my Review Rating Go Down?

How do Groups for Drivers work?

Driver Groups Metrics - Extra rides

Acceptance Quota

John Poulis

Thanos

Performance

welcomepickups.com

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