Welcome Pickups

This policy explains how a driver can dispute a penalization flag that was issued after a customer complaint case

Flag Re-evaluation Policy

Description of the leaderboard metrics, how to improve them and what to do in case the metrics decrease

How does the hailing of a transfer take into account the leaderboard position of a driver

How does the Acceptance Rate metric work?

How does the Reliability Rate metric work?

Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?

Tips on how to improve your leaderboard position

How the Leaderboard works when assigning transfers

Below are the steps to follow in case of a bad review

Find answers and get help from Intercom Support and Community Experts

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