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I already have a transfer

Already booked a transfer? Have a look at the most common questions

16 articles
Alex Kostyuk avatar
Written by Alex Kostyuk

The driver reached out to me via the Driver/Traveler chat. What should I do?

Explanation on what to do in case your driver reaches out to you via the Driver/Traveler chat
Alex Kostyuk avatar
Written by Alex Kostyuk. Updated over a week ago

How can I reach out to my driver via the Driver/Traveler chat?

Steps on how to reach your driver via the Driver/Traveler chat
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Written by Alex Kostyuk. Updated over a week ago

Why did I receive an email notification asking me to correct a detail of my transfer?

We may ask you for details pertaining to the successful operation of your transfer
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Written by Alex Kostyuk. Updated over a week ago

How can I correct the errors in my booking?

Follow these easy steps to fix any errors that you may have
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Written by Alex Kostyuk. Updated over a week ago

How do I access my Welcome Pickups booking?

Having trouble locating your booking? Follow these instructions.
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Written by Alex Kostyuk. Updated over a week ago

I haven't received a booking confirmation email; What should I do?

No booking confirmation? No problem. Check some common reasons in this article on why you may not have received it
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Written by Alex Kostyuk. Updated over a week ago

How long will my driver wait for me?

What if my flight / ship is delayed? What if my flight / ship arrives early? Extra Waiting Time
Alex Kostyuk avatar
Written by Alex Kostyuk. Updated over a week ago

Will I know my driver's details before my pickup?

We do our best to ensure you arrive at your pickup location fully knowing where and who your driver is!
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Written by Alex Kostyuk. Updated over a week ago

What if I can't find my driver?

Cant or could not find your driver at the pickup up time? Read this article
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Written by Alex Kostyuk. Updated over a week ago

How will I find my driver?

Not sure who your driver is or where you are meant to be meeting him? Look no further than this article
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Written by Alex Kostyuk. Updated over a week ago

I lost an item in your vehicle. What should I do? (Lost and Found)

Did you forget something in the car? No problem, we will help get it back to you!
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Written by Alex Kostyuk. Updated over a week ago

What happens if my connecting flight is delayed?

What happens if you first leg of a flight causes you to miss you pick-up time?
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Written by Alex Kostyuk. Updated over a week ago

I would like to submit a complaint. How should I proceed?

Weren't happy with an aspect of your transfer? Let us know so that we may improve!
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Written by Alex Kostyuk. Updated over a week ago

How can I book a return transfer with Welcome?

Trying to book a return transfer back to the airport or port? Here is how!
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Written by Alex Kostyuk. Updated over a week ago

I would like to have my GDPR data removed, what should i do?

Keeping you safe is our priority! Check these steps.
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Written by Alex Kostyuk. Updated over a week ago

How to contact Welcome Pickups support via the phone

A list of our direct phone lines for extreme or urgent cases
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Written by Alex Kostyuk. Updated over a week ago