Welcome Pickups

Explanation on what to do in case your driver reaches out to you via the Driver/Traveler chat

The driver reached out to me via the Driver/Traveler chat. What should I do?

Steps on how to reach your driver via the Driver/Traveler chat

We may ask you for details pertaining to the successful operation of your transfer

Follow these easy steps to fix any errors that you may have

Having trouble locating your booking? Follow these instructions.

No booking confirmation? No problem. Check some common reasons in this article on why you may not have received it

What if my flight / ship is delayed? What if my flight / ship arrives early? Extra Waiting Time

We do our best to ensure you arrive at your pickup location fully knowing where and who your driver is!

Cant or could not find your driver at the pickup up time? Read this article

Not sure who your driver is or where you are meant to be meeting him? Look no further than this article

Did you forget something in the car? No problem, we will help get it back to you!

What happens if you first leg of a flight causes you to miss you pick-up time?

Weren't happy with an aspect of your transfer? Let us know so that we may improve!

Trying to book a return transfer back to the airport or port? Here is how!

Keeping you safe is our priority! Check these steps.

A list of our direct phone lines for extreme or urgent cases

Already booked a transfer? Have a look at the most common questions

Find answers and get help from Intercom Support and Community Experts

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