Welcome Pickups

Explanation on what to do in case your driver reaches out to you via the Driver/Traveler chat

The driver reached out to me via the Driver/Traveler chat. What should I do?

Steps on how to reach your driver via the Driver/Traveler chat

How can I reach out to my driver via the Driver/Traveler chat?

We may ask you for details pertaining to the successful operation of your transfer

Why did I receive an email notification asking me to correct a detail of my transfer?

Follow these easy steps to fix any errors that you may have

How can I correct the errors in my booking?

Having trouble locating your booking? Follow these instructions.

How do I access my Welcome Pickups booking?

No booking confirmation? No problem. Check some common reasons in this article on why you may not have received it

I haven't received a booking confirmation email; What should I do?

What if my flight / ship is delayed? What if my flight / ship arrives early? Extra Waiting Time

How long will my driver wait for me?

We do our best to ensure you arrive at your pickup location fully knowing where and who your driver is!

Will I know my driver's details before my pickup?

Cant or could not find your driver at the pickup up time? Read this article

What if I can't find my driver?

Not sure who your driver is or where you are meant to be meeting him? Look no further than this article

How will I find my driver?

Did you forget something in the car? No problem, we will help get it back to you!

I lost an item in your vehicle. What should I do? (Lost and Found)

What happens if you first leg of a flight causes you to miss you pick-up time?

What happens if my connecting flight is delayed?

Weren't happy with an aspect of your transfer? Let us know so that we may improve!

I would like to submit a complaint. How should I proceed?

Trying to book a return transfer back to the airport or port? Here is how!

How can I book a return transfer with Welcome?

Keeping you safe is our priority! Check these steps.

I would like to have my GDPR data removed, what should i do?

A list of our direct phone lines for extreme or urgent cases

How to contact Welcome Pickups support via the phone

Merging of Duplicate Accounts

John Poulis

Simona Peneva

Already booked a transfer? Have a look at the most common questions

 I already have a transfer

welcomepickups.com

Find answers and get help from Intercom Support and Community Experts

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