1. How many reassignments can I do per day?

A driver is allowed to do a certain number of reassignments to another driver per day without penalty. This number is determined by the Support team depending on the volume of transfers or any special circumstances (events, many flight/ferry delays) causing the community to have to reassign more transfers.

2. What do I need to do when I reached the maximum number of reassignments allowed that day but I can't operate a transfer?

In case the driver reached the maximum number of reassignments to another driver that day, he needs to remove it.

3. What is the penalization in case the transfer gets accepted by another driver after I remove it?

The penalization will be the following:

  • If the transfer is to be operated in more than 24 hours from the moment you remove it and it gets accepted by another driver within 60 min after you remove it, the only penalty you will have is that you won’t get any new transfer requests for 6 hours after the pickup time of the transfer you removed.

  • If the transfer is to be operated within 24h to 8h from the moment you remove it and it gets accepted by another driver within 40 min after you remove it, the only penalty you will have is that you won’t get any new transfer requests for 6 hours after the pickup time of the transfer you removed.

  • If the transfer is to be operated in less than 8 hours from the moment you remove it and it gets accepted by another driver within 20 min after you remove it, the only penalty you will have is that you won’t get any new transfer requests for 6 hours after the pickup time of the transfer you removed.

4. What is the penalization in case the transfer I removed doesn't get accepted by another driver or doesn't get accepted in the above timeframes?

If the transfer doesn’t get accepted by another driver at all (and gets canceled) or if the transfer gets accepted outside of the above timeframes, the penalization will be the following:

  • Your reliability rate will drop by 1 removal

  • If removed between 8 and 3 hours before the pickup time, you will receive a Yellow flag

  • If removed less than 3 hours before the pickup time, you will receive a Red flag, and depending on the price of the transfer, you will receive a monetary penalization of 5 or 10 euros.

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