Performance
15 articles
How Does the Driver Leaderboard Work?Description of the leaderboard metrics, how to improve them and what to do in case the metrics decrease
Flag Re-evaluation PolicyThis policy explains how a driver can dispute a penalization flag that was issued after a customer complaint case
Leaderboard - Hailing a transferHow does the hailing of a transfer take into account the leaderboard position of a driver
Leaderboard Metrics - RatingHow does the Rating metric work?
Leaderboard Metrics - Acceptance RateHow does the Acceptance Rate metric work?
Leaderboard Metrics - Reliability RateHow does the Reliability Rate metric work?
Leaderboard Metrics - Return RidesHow does the Return Rides metric work?
Leaderboard Metrics - ExperiencesHow does the Experience metric work?
What Type of Transfer Requests Will I Receive?Which transfer requests are there? How can I recognize a personal transfer request from a broadcast or a Welcome Experience request?
How Do I Improve my Leaderboard Position?Tips on how to improve your leaderboard position
Why am I not Receiving Transfers that Some of my Colleagues Receive?How the Leaderboard works when assigning transfers
Why Did my Review Rating Go Down?Below are the steps to follow in case of a bad review
How do Groups for Drivers work?A FAQ section for how driver groups work
Driver Groups Metrics - Extra rides
Acceptance Quota