Welcome Pickups

Welcome Employees Trying to Contact You

When the driver removes a transfer after he reached the total number of reassignments allowed that day

An overview of the Covid related measures to keep in mind when operating a transfer

How long is the waiting time depending on the pickup location and the flight/ship arrival time

How do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked

When is the driver paid in case of traveller's cancelation

When can a traveller request a change & how does it affect the driver

What is our Removal Policy and how does the penalization work?

Clarifications under which circumstances the “Remove & Suggest” feature should be used

What steps to follow in case the traveler is not showing up

The definition of a Driver No-Show, the reasons why a DNS can occur and how to avoid a DNS.

One occurence of these incidents will mean an immediate termination of our cooperation

Guidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers

Amenities, USB charger, Wi-Fi, Baby seats

Welcome's guidelines & tips to make the ride more enjoyable

Flagging system and cases which can result in suspension/offboarding of a driver

Find answers and get help from Intercom Support and Community Experts

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