Welcome Pickups

When the driver removes a transfer after he reached the total number of reassignments allowed that day

Strict Removal Policy without penalties

Welcome Employees Trying to Contact You

An overview of the Covid related measures to keep in mind when operating a transfer

Covid related measures

Driver Complaints Handling Policy

How long is the waiting time depending on the pickup location and the flight/ship arrival time

Complimentary Waiting Time Policy

Extra Waiting Time Policy

How do we define a piece of luggage, steps to follow when a traveller shows up with more pieces of luggages than booked

Baggage Allowance Policy

When is the driver paid in case of traveller's cancelation

Traveler Cancellation Request Policy

When can a traveller request a change & how does it affect the driver

Traveler Change Request Policy

What is our Removal Policy and how does the penalization work?

Driver Transfer Removal Policy

Clarifications under which circumstances the “Remove & Suggest” feature should be used

Transfer Reassignment Guidelines

What steps to follow in case the traveler is not showing up

Traveler No-Show (TNS) Policy

The definition of a Driver No-Show, the reasons why a DNS can occur and how to avoid a DNS.

Driver No-Show (DNS) Policy

One occurence of these incidents will mean an immediate termination of our cooperation

Driver Zero Tolerance Policies

Guidelines to follow to ensure a smooth cooperation between Welcome and its Welcomers

WhatsApp Group Guidelines

About You

Amenities, USB charger, Wi-Fi, Baby seats

About your Vehicle

Welcome's guidelines & tips to make the ride more enjoyable

About the Ride

Flagging system and cases which can result in suspension/offboarding of a driver

Driver Flags & Offboarding Policy (for Individual drivers)

Driver Flags & Offboarding Policy (for Dispatch companies and drivers)

How to use the Remove & Suggest feature in the Dispatcher Tool

How to Share a Transfer with another Driver or Company via the Dispatcher App

Operations Team

Alex Kostyuk

Alexandros Siamos

Handbook and Policies

welcomepickups.com

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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