How is it calculated?
The Acceptance Rate reflects a calculation of the number of personal transfer requests you received and accepted versus the number of personal transfer requests you rejected over the last 60 personal transfer requests that were sent to you.
Maximum = 5.00. The weight in the overall score = 20%
Maximum Rating Metric = 20.00 (= Number of accepted transfers/60 * 20% * 100)
Over the last 60 personal transfer requests, I have accepted 44 of them and rejected 16 of them.
The calculation of the score would be as follows:
44/60*20%*100 = 14.6 out of 20
Acceptance Rate Metric (out of 5) would be 3,6 out of 5.
This metric only takes the personal transfer requests into account and not the broadcasts or public transfers (please take a look here for an overview of the different types of transfer requests)
How can you improve it?
Make sure that your weekly schedule reflects your actual working schedule so we don't send rides that you cannot accept. In order to update your availability schedule, please check the instructions article here.
Snooze your notifications when you are sleeping in order to avoid missing personal transfer requests received during your off-time. You can find more info about the snooze function here
Do the troubleshooting steps explained here in order to rule out that you missed a personal request due to technical issues