When can a transfer disappear from my schedule?

1. Traveler Cancellation

When the travelers cancelled the transfer themselves through the traveler's trip page or the traveler app or a Welcome Support employee cancelled the transfer. You will be informed of the cancellation via email.

NOTE:

  • Only if the transfer is cancelled 2 hours or less before the pickup time, the transfer will remain in your schedule and you will get paid for it.


2. Traveler Edit

When the travelers edited the transfer themselves through the traveller's trip page or the traveller app or a Welcome Support employee edited the transfer.

NOTES:

  • If you are available to operate it with the new details, the updated transfer will be sent back to your schedule.

  • If you aren't available to operate it with the new details (for example due to an overlap with another Welcome transfer), the updated transfer will be sent to another driver.


3. If the Auto-check errors were not resolved

When the transfer has auto-check errors and you didn't manage to resolve them with the customer up to 1 hour and 30 minutes before the pickup time, the transfer will be removed from your schedule (see the full process here).

NOTE:

  • If the auto-check errors are not resolved and the transfer is auto-cancelled 2 hours or less before the pickup time because of that, the transfer will be removed from your schedule and you will not get paid for it.

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