The Traveler has the right to cancel their Transfer booking at any time by contacting Welcome or performing the cancellation themselves.

If a Transfer is assigned to a Driver and is Cancelled via a Traveler request 2 hours or less prior to the operation time, the Driver is Compensated 100%. An exception to this is when a transfer gets canceled under the 2 hours mark due to unresolved auto-check errors in which case the driver won't get compensated (See the following article: Transfers with Autocheck Errors).

In any other case, the Driver shall not receive any compensation.

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