What is a transfer with errors

A transfer with an autocheck error is clearly marked as such with a red message box informing you that there is a possible error associated with the transfer. You will receive these as personal requests.


What is an autocheck error ?

An autocheck error is an error in the details of a transfer that is automatically detected by our system. There is a large number of errors that can be associated with a transfer. Some of them are resolved by Welcome, some are resolved by the travelers themselves, and some are resolved by drivers.

This means that you will occasionally receive a personal request that has some sort of error associated with it. It will be clearly marked as an error, and removing this transfer after you have tried and failed to resolve the error will not affect your Removal rate.

If the errors of a transfer remain unresolved, it will be automatically cancelled 2 hours before pickup time. The driver will not be compensated for the cancelled transfer.

Finally, for some of these errors the traveler will also receive a notification asking them to fix the error. This means that you may experience errors being resolved before you have had a chance to act on them.


What types of errors that are sent to drivers

Flight Number Error/Missing

These are the most common errors you will encounter. The flight number is either incorrect according to our flight tracker, or the flight/ferry/bus/train number is missing. Resolving this error is a matter of a quick chat with the Traveler to get the correct number. The traveler also receives a notification for these errors.

Incorrect Pickup Time

If the pickup time is more than 3 hours after the flight arrival time, or more than half an hour before the flight arrival time, our system will flag this as a possible wrong pickup time. Resolving this error is a matter of confirming the correct pickup time.

Possible Wrong Airport

In destinations with multiple airports we detect that the flight is arriving in airport A but the traveler has asked to be picked up from airport B.

Airport/City do not match

This refers to cases where the dropoff location is outside of the city of the airport. It can be a village just outside the city.

Exact Pickup Address is missing

This refers mainly to cases where the pickup address is incorrect, it can be just a street without street number or a village.

Wheelchair Accessible Vehicle

Transfers asking for a wheelchair accessible vehicle will also appear as having an error.


What a transfer with errors looks like, and how you go about resolving it!

Step 1. When you receive a transfer request with associated errors you will be able to tell it apart from a normal transfer from the red message box informing you of the error. You are also informed that you can reject this request without penalty.

Step 2. If you accept the transfer request, you will still see that it has an error on your “Schedule tab”.

Step 3. Going into the transfer details, you will once again see the red message box along with two options. You can either declare that details are correct or you can contact the traveler to try and resolve the error.

Step 4. If you select “Message Traveler” you are directed to the chat , where you can send a quick message to the traveler.

Step 5. If the traveler does send you the correct information, thank them and remind them that they will need to confirm any changes you make (the driver modification process)

Step 6. Now you can go back to the transfer on your schedule, tap on the pen icon and insert the correct flight number .

Step 7. Once the traveler has confirmed the changes, you will notice that the transfer on your schedule does not have any messages associated with it.


Message Templates for errors

This is a list of message templates to use for each error type. Replace the details

Flight Number Error

"Hi this is ______ your driver with Welcome Pickups in __DESTINATION___! Please double check the flight number you have provided because it seems to be incorrect. If that is the case , please send me the correct one so that I can monitor your flight! Thank you!"

Flight/Ferry/Bus/Train number missing

"Hi this is ______ your driver with Welcome Pickups in __DESTINATION___! You have not provided a number for your ___flight___ferry___bus___train___ . Please send me the correct one so that I can monitor your arrival! Thank you!"

Incorrect Pickup Time

"Hi this is ______ your driver with Welcome Pickups in __DESTINATION___! Please double check the pickup time you have provided because it does not correspond with your flight arrival time. Let me know if the pickup time is correct or if you want me to change it! Thank you!"

Possible Wrong Airport

"Hi this is ______ your driver with Welcome Pickups in __DESTINATION___! Please double check the pickup airport you have provided because it does not correspond with your flight arrival airport. Let me know if the airport is correct or if you want me to change it! Thank you!"

Airport/City do not match

In most of these cases it is a matter of whether the driver will operate or not. There is usually not a reason to contact the traveller. If you must contact the traveler to confirm you can use a template like:

"Hi this is ______ your driver with Welcome Pickups in __DESTINATION___! Please double check the dropoff destination you have provided because it does not correspond with the arrival city. Let me know if the destination is correct or if you want me to change it! Thank you!"

Exact Pickup Address is missing

"Hi this is ______ your driver with Welcome Pickups in __DESTINATION___! Please double check the pickup address you have provided because it does not have a street number. Let me know if the address is correct or if you want me to change it! Thank you!"

Wheelchair Accessible Vehicle

For these cases we do not expect you to contact the travelers. Rather, the driver who receives this should either reject it, or if he knows of a driver with a wheelchair accessible vehicle, re-assign it to them.

Thank you note in cases you need to modify the booking

"I will go ahead and change it in your booking! Please keep an eye out for an email asking you to confirm the change and follow the instructions on it. Thank you!"

Thank you note in cases you do not need to modify the booking

"Thank you for confirming that these details are correct!"

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