1. What documents do I need to provide in order to change the bank account in my driver profile?

You need to provide an (online) bank statement that states the following info:

  • Billing name (account holder name)

  • IBAN of the bank account

  • Billing address (account holder address)


2. What info do I need to provide in order to change the invoicing info in my driver profile?

You need to provide the following details of your company:

  • VAT number of the company or individual

  • Full name of the company (or the individual that holds the VAT number)

  • Address of the company (or the individual that holds the VAT number)

  • VAT Tax office (only if required in regards to your local tax regulations)

IMPORTANT: In order to perform the changes, the full invoicing name (company or individual) should be identical to the bank account holder's name.


3. How can I change the bank account info or Invoicing info in my driver profile?

When you have gathered the above information and documentation, you can send this as a request to the Welcome Pickups support team via the Driver app. Please check the following article on "Contacting the Welcome Pickups Support team" for non-urgent matters.

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