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I would like to submit a complaint. How should I proceed?
I would like to submit a complaint. How should I proceed?

Weren't happy with an aspect of your transfer? Let us know so that we may improve!

Alex Kostyuk avatar
Written by Alex Kostyuk
Updated over a week ago

To submit a complaint, please contact Welcome Pickups Support via our chat .

Step 1. You will need to click on the chat bubble at the bottom right and a pop up window will appear.

Step 2. Select "Are you a traveler option"

Step 3. Select the option that pertains to your situation

Step 4. Depending on the option you have selected you will be able to leave us a message

When reaching out please provide the following information:

- Detailed description of the issue

- Booking number, if applicable (Ex. W-123456-1)

- Any supporting documentation, that could assist with the investigation (Ex. Photos, screenshots, receipts)

Once our Support team receives the report, you will either be immediately serviced by a representative or in the eventuality that the case needs to be escalated, you will be contacted within 5 business days by a higher tier specialist.

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