As soon as you know that you will be late, you are advised to look for another Welcome Driver in the group that can be on time.
If no Welcome Driver is available, then follow the below guidelines:
You are going to be late: you need to inform the travellers directly, on time, either via the app Chat, WhatsApp, call or text.
Do not forget to slide the bar “I am at the pickup location” when you arrive.
Please note that if the traveler does not wish to wait and decides to leave, this case is marked as a Driver No Show, the Driver is not compensated for the transfer and is penalised with a red flag.