If you have a transfer in your schedule and the traveler reaches out to you stating that they have tested positive for Covid please contact us via the Support Chat.

For your own safety we will in turn remove the transfer from your schedule, cancel the transfer and issue a full refund to the customer.

If the transfer is an Airport Pickup and you were informed less than 2 hours from the pickup time you will receive payment for this transfer as normal.
​
Other pickup locations where the driver was informed less than 2 hours from the pickup time, the driver must provide Welcome Pickups with proof (eg. positive Covid Certificate, Covid Diagnosis document, Screenshot from the communication from the customer) regarding the customers claims in order for us to assess the drivers eligibility for payment.
​
For all cases where the driver is informed more than 2 hours from the pickup time the driver receives no payment.
​
​