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I Have a Baggage/Passenger Capacity Issue
I Have a Baggage/Passenger Capacity Issue

Travellers showed up with more pieces of luggage/passengers than I can safely and legally accommodate

Alex Kostyuk avatar
Written by Alex Kostyuk
Updated over a week ago

If the Traveler appears with more passengers and/or carrying more pieces of luggage than declared, and the assigned Driver cannot safely and legally accommodate these the Driver must assist the Traveler in hailing another taxi from a taxi rank. In that occasion, the Driver will only carry the number of passengers and pieces of luggage declared in the transfer booking.

Welcome will not bear the cost of any other means of transportation used by a Traveler.

The Baggage Allowance policy can be found here.

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