In every city we operate, we have installed a leaderboard that is ranking all the drivers based on their performance.

The personal transfer requests are sent to each individual driver one by one based (among other factors) on their position in the leaderboard until one of the drivers accepts it. You can read more about how we send these requests here.

For this reason, it is important for every driver to have the highest possible score on the leaderboard in order to have the highest possible position and increase the number of transfer requests the driver will receive.

In the Account tab of the Welcomer app, you will see your overall score, your position in the leaderboard, and the different metric scores that are taken into account:

Overall score:

This is the aggregated metric that takes into account all 5 performance metrics. It is calculated as follows:

  • (Rating *0.30 + Acceptance *0.15 + Reliability *0.20 + Return *0.20 + Experience* 0.15) *20

  • Maximum Individual Metric Score = 5.00

  • Maximum Leaderboard Score = 100

Note that in destinations where Sightseeing Rides (Experiences) are not available all drivers will have a score of 0.00 on the specific metric. Thus, the maximum Leaderboard score in these destinations will be 85 and not 100.

How are the different metrics calculated?

Please take some time to read the following articles and familiarize yourself with the way these metrics are calculated:


Acceptance Rate

Reliability Rate

Return Rides


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