Changing your vehicle
If you change your vehicle, make sure to inform us because
Our travellers are informed of your car's details to ensure a stress-free and safe experience
You will receive Welcome's transfer requests based on your vehicle's maximum capacity in terms of passengers and pieces of luggage
When that happens, you need to contact us via the in-App chat and send us the information below:
Vehicle brand & model
Year of manufacturing
2 pictures of the inside of the vehicle
2 pictures of the outside of the vehicle (please make sure that the plate is visible)
The insurance documents of the new vehicle
Your estimation of your vehicle's maximum capacity in terms of passengers and pieces of luggage
If you have more than one vehicle, make sure that you mention specifically which one you have changed by mentioning the old vehicle's brand and registration number in the communication.
Change the amenities provided in your vehicle
If you need to update the amenities available in your vehicle follow the steps below:
Step 1. In the Welcomer App, go to "Account" and select the little arrow next to your name
Step 2. Select "Vehicle Details & Amenities"
Step 3. Update the information provided here and select "Submit vehicle Details"