How is it calculated?
This metric measures the number of return transfers that you booked out of a maximum of 60 eligible transfers that you operated during the last 60 days. If the traveler has independently booked an extra transfer before their ride with you, we don't count it against your score.
Maximum = 5.00. The weight in the overall score = 20%.
The maximum score is reached if you book a return transfer for at least 1 out of 4 or 25% of eligible return transfers.
What is an eligible transfer?
An eligible transfer is a transfer you operated for which the system recognizes that it is possible to book a return transfer.
In our system, only pickups from a hub (airport, train station, port) where the customer hasn't booked a return transfer yet are considered eligible.
Let's say that during the last 60 days you operated 45 transfers that were eligible for a return ride and you managed to book for 10 of those customers.
Percentage you booked = 10/45 = 22.22%
Maximum percentage = 25% (1 in 4 transfers)
Percentage of maximum you achieved = 22.22/25 = 88.88%
Points out of maximum (5) you get = 5*88.88% = 4.44
Return Rides metric = 4.44 * 20% *20 = 17.76
How can you improve it?
Remember to ask the Travelers about their return transfer. If they haven’t booked one, offer to book one for them via the Welcomer App
Engage in easy-going conversation during the ride so the customer feels at ease when you slide in the question about their need for a return transfer.
Ask them if they have any plans for the rest of their trip and exchange contact details with them so they can reach you if they are in need of extra transport.
I booked a return transfer with the "Pay to driver via Cash/POS" option. Why didn't my score improve?
For the moment, return transfers booked with the payment method "Pay to driver via Cash/POS" option don't count for the extra rides metric.
This is due to a technical limitation linked to the fact that these transfers are not paid to Welcome.
Moving forward, the tech team will assess the possibilities to make these transfers count as well.