A. What is Payoneer?

Payoneer is a payment platform that we use in order to pay our drivers (mainly for destinations outside of Europe that have high banking fees).


B. Why do we use Payoneer?

Payoneer actually works as a local bank in the country where the driver is located. So for this reason, the driver payment is considered as a bank to bank transaction inside that same country and not as an international transaction.

We use this in order to avoid the high banking fees that some countries charge for international bank transactions.

C. In which cities do we currently use Payoneer for the driver payments?

  • Lima, Peru

  • Cape Town and Johannesburg, South Africa

  • Santiago, Chile

  • Tel Aviv, Israel

  • Singapore

  • Moscow, Russia


D. How do I register for Payoneer via the Welcomer app?

Step 1. In the Inbox screen of the Welcomer app, tap on "account"

Step 2. Tap on the arrow next to your name

Step 3. Tap on the arrow next to "Payoneer online payments"

Step 4. Tap on the "Register" button

Step 5. Fill out all the details required by Payoneer and tap on "Submit"

Please note that it might take some days for the platform to approve your registration.


NOTE: You only have to register for Payoneer when the Welcome Pickups operations team decides that the drivers in your destination will be paid via Payoneer in the future (you will be informed via an official communication).

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