Before contacting our Support Team please make sure that you have searched for an answer in our Help Center. We have outlined almost all potential issues that can happen to a traveler and we keep on updating the list with new articles when new types of cases arise.
If your booking is in the next days and a driver has been assigned to you, you can also reach out to him to get a direct response via the Driver/Traveler chat.
In case of an emergency or if you cannot find any answer in our help center, you may contact Welcome Pickups via the below phone lines:
For driver issues, we consider only transfers that are to be operated in the next 12 hours as urgent. Kindly note that misuse of this rule will result in a yellow flag.
Please note that call charges may apply based on your service provider’s rates.
Worldwide | +1 877-255-8178 |
US/Latin America & Caribbean | +1 877-255-8178 |
UK | +44 20 3318 9077 |
Cyprus | +357 23 030029 |
France | +33 9 75 18 63 35 |
Greece | +30 21 1176 8284 |
Italy | +39 02 9475 0101 |
Spain | +34 932 20 02 39 |
Portugal | +351 21 020 3078 |
Our support team can be reached 24/7.