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When am I entitled to a payment refund?
When am I entitled to a payment refund?

Refunds and Coupons and up to when you may cancel

Alex Kostyuk avatar
Written by Alex Kostyuk
Updated over a week ago

You are entitled to a refund if you cancel 24 Hours or More before your transfer pickup time

When canceling you have the below options to receive compensation:

  • Flex Coupon: An open date coupon for a new booking, valid for 1 year from the date of issuance. You can use it at any of our destinations. The coupon is sent via email immediately when you cancel your transfer.

  • Refund: When requesting for a refund, please note that there will be a 20% Cancelation fee. The refund will take 3 to 5 business days to be processed.

In order to check whether a refund has been completed, you will need to reach out directly to your financial institution (Bank, Paypal, GooglePay) and access your billing account.

Once a refund is processed you will see the amount credited back from " INTERNET" . Kindly note that there may variances on the visual representation based on your financial institution

If you wish to cancel a transfer that is happening in less than 24 hours, we are sorry to inform you that we will not be able to offer you any form of compensation

For more information you can read our full Traveler Refund Policy here.

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